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Business Profile

Landscape Design

Triangle Drainage and Hardscape (MadMarc Inc.)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2022, I entered into a written contract to landscape my back yard at ****************. The contract terms also included an initial deposit of 50% of the total contract price, or ten thousand ninety three dollars and thirty two cents ($10,093.32). The check in the amount of $10,093.32, cleared my bank on June 16, 2023. It was understood at the time the contract was signed and deposit was tendered, work would begin in early fall 2022. An email in September ******************************************************** October 2022, delay in markings, restated to begin last of October. Emailed in November of 2022, having heard nothing, Emailed again December 2022, to which company responded; "I completely understand your email. I do apologize. There were some delays with markings and other items on our end. Your project is next. We are down to a two man team currently. Which is not your fault or problem but it has significantly slowed us down. We are currently working on fixing this problem. I sincerely do apologize it has been extremely hard to keep up with our current inbox and work load at the same time. As soon as this project is completed we will be starting yours. The current time line has us completing everything over these next three weeks. If anything changes I will personally let you know. This is now April 2023, no further communication, status, or response from the company, but ********* NextDoor Neighbor App, and website, show him working, and accepting NEW jobs. I have yet to receive communication or return of my deposit.

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company has failed to complete project with committed delivery date in June 2022. Held several conversations with company, owner has committed to several deliverable dates to complete the project that have all been missed. Company has consistently lowered volume of communication and is rarely responsive as of 1/11/2023. Contract has been paid in full since September 2022.

Triangle Drainage and Hardscape (MadMarc Inc.) is NOT a BBB Accredited Business.

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