Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $1,258.88 to Johnny's Auto and Marine Electric, LLC to fix my car which was having an issue holding a charge. Receipt numbered ***** states one year warranty on both parts and labor. The car was returned to Johnny's Auto during the second week of January 2022 due to the car still not holding a charge and the repair was done. I was told that I would have to pay an additional $1,000.00 for the car to be repaired. I have made several attempts to get the matter resolved over the course of the past 11 months to include visits to the shop and was told only ****** could assist me, I made both phone calls and sent a letter and no response or assistance from Johnny's Auto to resolve an issue that is covered under warranty.
Business Response
Date: 01/16/2023
I don't know how this fell through the cracks. No one here, including myself, have seen him return, nor have I received a letter. But we contacted the customer and he returned his vehicle to us for further diagnostics. After concluding that his 22 year old vehicle has numerous complex electrical issues that would required more time and expense than the vehicle is worth to him, he has decided not to spend any more money on it.
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