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Business Profile

Heating and Air Conditioning

AnyDay Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called Anyday heating and cooling to come to diagnose ac air handler issue on 6/15/24. Tech said the repair would be $3800 +/- and they wound need to order parts on the following Monday. Discussed with my wife and we called another company (who had just replaced our other unit) to see if replacement was more economical and concluded it was. Called AnyDay to cancel Tuesday 6/17 in the morning. They said one part had been ordered. (there were multiple parts needed). I asked to cancel and get a refund for the repair less the cost of the diagnostic visit. In the meantime I call 5-6 time and got the run around. Finally they texted (6/23/24) and agreed to send me check for the entire amount less the cost of the diagnostic visit. Apparently the text was deleted with just my replies remaining. I am seeking a refund for services not provided ($3,882.45 - diagnostic fee which was $84 ******** transaction form my statement 06/17 06/15 2427539HRS66HFMSJ COMFORT SERVICE - COMFORT919-2319020 NC $3,882.45

    Business Response

    Date: 08/23/2024

    Good morning *******,  the refund of the client card has been processed directly back to the client from the credit card company. 

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anyday Heating and Cooling:

    1. Damaged my HVAC during the installation of a UV light and blower fan cleaning, almost causing severe water damage to my home, save for an overflow sensor in my overflow pan.
    2. Offered to repair my system, but at a cost over $2000 dollars
    3. Blamed the damage on the fact that the HVAC was old, and told me I was responsible for getting it fixed.
    4. I had to self-diagnose and self-repair my HVAC, causing me to have to cancel my wedding anniversary plans
    5. The repair I performed cost me only 20 dollars, but took up nearly an entire day to finish. The HVAC is now functioning normally.
    6. I asked the company for a billing adjustment for the $1888.60 I was charged for the combination of UV light installation, blower fan cleaning, and capacitor replacement as compensation for my trouble.
    7. Their invoices do not reflect the cost that I paid and an itemized list of parts and labor.

    I have attached an email communication with Anyday, which summarizes the phone conversation I had with their operations manager, and details a timeline for the events which lead me to file this complaint. I am also aware that the company was caught overcharging people for capacitor replacements when they were originally called Comfort Services, which ended up being a local news story.

    Business Response

    Date: 11/15/2022

    AnyDay reach out to customer to discuss a resolution immediately after learning of the service appointment. We discuss several different solutions with the customer doing the phone call. However, the customer and AnyDay was not able to come to a mutual solution.     

    Customer Answer

    Date: 11/15/2022



    Complaint: ********



    I am rejecting this response because: AnyDay Heating and Cooling did not offer any type of billing adjustment, large or small, and did not respond timely to either my direct complaint or the BBB complaint. I would like a partial refund or billing adjustment to resolve the complaint. The company only offered me a store credit. 



    Sincerely,



    ********* ***

AnyDay Heating & Cooling is BBB Accredited.

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