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Business Profile

Hotels

Comfort Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tonight on November,4,2022 my mother ( ******* ******* ) made Reservations for 3 days at the comfort inn in ****** NC which cost her $350 She is disabled so she made reservations for a room that Is handicap assessable when entering the room she realized that it was not what she paid for. It did not have things that she needed For instance she cannot use a shower so she needed a room with a tub. She went to the front desk and Informed the man behind the desk about the issue he told her that he can get her another room that she would have to pay more She did not want to pay more So she requested a refund but he refused to refund her money even though it is not what she paid for and she was not in there long at all. Myself and my brother drove there to speak to manager or someone that can help Because surely she is entitled to her money back. Not only was there no manager or anyone that could help us the man couldn’t Provide me with any documentation or anything that states that she’s not entitled to a refund. I believe comfort inn conned my mother out of $350. She spent that money with the intent of receiving a handicap assessable room which she did not get and literally cannot stay in a regular room. She should get a refund if she is not satisfied with what she paid for.

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