Complaints

This profile includes complaints for WritersLife.org's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WritersLife.org

  1025 Cabin Hill Way Garner, NC 27529-7021

• 

  WritersLife.org

  PO Box 644 Garner, NC 27529-0644

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a repeating automatic deduction charge of $67.73 from my debit account from the past 4 months, March through June 2023. I saw that it was from writerslife.org, and so I went to their website (which I did not recognize) and attempted to log in so I could cancel my subscription. They have no record of my email address or name. So I am paying for a subscription that I don't even have! I called their number multiple times and left messages or got disconnected; I sent an email to their *********************** contact and received a reply that read "unsubscribed and refunded." But no refund came into my account. I went online to research this company and I see from Reddit sites and complaint sites that they are a scam. I would like to get back the $270.92 that they took out of my account and will continue to take out until I can figure out how to resolve this. I am not the first person going through this experience and I would prefer to not have to cancel my debit card.

  Business Response

  Date: 06/28/2023

  I am not sure who the customer spoke with that said they can't find the account by I was able to locate it by her name and her email. If she has information on who she talked with that said and that said they put in a refund please let us know so we can follow up on that information. We don't see a record of any correspondence with the customer through phone logs or support tickets by her name or the email provided here. The ******************* membership is $67.73 per month and the customer must watch a video that explains the membership, the cost, and that they can cancel at any time before they can proceed with the purchase. Our records show the customer signed up for a trial that lasted 2 weeks for $1 with the condition that if they didn't cancel by the time the trial ended they agreed to the monthly charge until they requested to cancel. No one has tried to scam her, that is not how we conduct our business or treat our customers. Memberships are cancel only, not refundable. As a one time courtesy we have issued a refund for payments for March, April, May, and June. If the customer signs up for any further memberships we will not refund them as the terms are fully disclosed before the purchase can be completed. Please allow up to 5 business days for the refunds to reflect with the card issuer. 

   

  thank you

   

  Recent Recurring Charges
  
  6/25/2023 JodiSchulinn - Premium ******************* - OTO - $67.73 Recurring Transaction - WritersLife.org - ************** Has A Payment Plan Completely Refunded $67.73
  5/26/2023 JodiSchulinn - Premium ******************* - OTO - $67.73 Recurring Transaction - WritersLife.org - ************** Has A Payment Plan Completely Refunded $67.73
  4/26/2023 JodiSchulinn - Premium ******************* - OTO - $67.73 Recurring Transaction - WritersLife.org - ************** Has A Payment Plan Completely Refunded $67.73
  3/27/2023 JodiSchulinn - Premium ******************* - OTO - $67.73 Recurring Transaction - WritersLife.org - ************** Has A Payment Plan Completely Refunded $67.73

   

• Initial Complaint

  Date:10/30/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed three monthly payments of $67/each in June, July, & October of 2022 for an online course (course name: Inner Circle) that I didn't sign up for. I previously purchased other courses with this company but didn't sign up for this course and didn't approve the credit card charges. The other courses are not in dispute. Despite several calls and emails to the Kindle Cash Flow helpline they have not refunded my card and I am requesting assistance from BBB in this matter.
  
  I first called on 10/6/22 and spoke to agent ******** regarding the charges. She said she would refund them and they should show back on my credit card in 10-15 days. I didn't receive any refunds, so I called again on 10/20/22 and spoke with agent ***** in the Philippines who confirmed the refund was processed and would be back on my card in 2-3 days. After that call I received a refund confirmation for one of the three charges of $67. I called back the same day and got agent ***** again and he re-confirmed that all 3 charges had been refunded.
  
  On 10/24/22 I called again and spoke with the same agent named ***** who asked me to follow up with my bank because he processed the refund and there was nothing more he could do. He said the department on this end was closed so he couldn't confirm any further but would check and get back to me on Friday. He asked me if I had charged the transactions back with my credit card company to which I confirmed I hadn't. I called again on 10/28/22, but was not able to reach an agent, but left a voicemail. I also sent three emails to their support email, but they've only confirmed they received the emails. The other two remaining charges have not been refunded as of 10/28/22 and I am please requesting assistance from BBB in this matter. Thank you.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the *** program on June 25th, paying $997 for a program that was advertised in a webinar as having a 90 day money back guarantee on the program. After starting to go through the course, it became quickly apparent that the process was not as advertised. Additional capital is required if you follow the program in depth once you're in the course. I reached out to support and requested a refund, explained my concerns, and was shortly told that they did not provide them with no further recourse. I reached out directly to the business owner about my unsatisfactory interaction with customer service and got no response. This is what I get for not checking BBB first! The course is not as advertised, and the webinar leading the funnel for the purchase clearly stated there was a 90 day money back window and am being told by a representative of the company that this isn't true. I'd simply like a refund and for them to correct their marketing, making their policy clear.