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Business Profile

Siding Contractors

Custom Home Exteriors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Gina B

    Date: 03/14/2025

    Gina B

    Date: 03/14/2025

    Custom home Exteriors did the siding on my new home. Siding was hung in either direction and when the sun hits, looks like two different colors completely. They failed to install a starter strip on the bottom and also did not use enough nails. When the wind hit, the siding was slapping against the house sounding as if doors were being slammed. The did come back and put more nails in but refused to take responsibility for how it looked. It was determined, "Just stand close and you won't see a problem". Very unprofessional.

    Custom Home Exteriors, LLC

    Date: 03/17/2025

    Dear BBB Representative and Homeowner (****),Thank you for the opportunity to address this concern. Custom Home Exteriors ***** takes pride in the quality of our work and in ensuring our installations meet manufacturer specifications.Upon learning of the homeowners concerns in 2023, we took the following steps:Installation Verification: We reviewed the siding installation with ***** ******, the manufacturer. Their Technical Area Manager confirmed that the product was installed correctly (it can only be installed one way) and that variations in sheen are a natural characteristic of this particular siding product. Please note the picture she shared with us is a different side of the house that she is complaining about this time compared to last time she spoke with us in December of 2023 but it would be the same issue.(Letter from the manufacturer confirming this sent to **** December 2023 - available upon request)Addressing Fastening Concerns: When notified of an issue with fasteners, we promptly returned to ensure the siding was properly secured, correcting any concerns related to the wind impact. We have not heard from her since December 2023 so at this point we have not been told there are further issues or been able to address them if there are still issues. Manufacturer & General Contractor Role: *** does not manufacture or select the siding; we install the materials specified by the general contractor. Warranty concerns related to product performance fall under the manufacturers responsibility.We understand the homeowners disappointment with the appearance of the siding in certain lighting conditions. However, this is not an installation or workmanship issue, as verified by the manufacturer. We regret that we are unable to change the nature of the product itself but appreciate the homeowner bringing their concerns to our attention. I am happy to come out again to meet with her or go to the manufacturer again to see what they can do but our hands are tied to do anything further without her correcting this review as there is nothing we can do but would love to help. We also would like her to correct the ****** Review as well as we can not help as we are the wrong company to address this issue as stated back in December of 2023. Best regards,****** ******, CEO Custom Home Exteriors

  • Frann S

    Date: 11/02/2023

    The *** Company installed siding as our new home was being built in 2006. They did excellent work then and have continued to affordably service our siding and shutter needs with excellence, professional integrity, and care even as recent as October 2023. They even have a roofing team who replaced a missing shingle for us on their recent service call. Thank you *******, *****, *******, ****, ***, and *****. Team ***, you are the best!*******************************

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