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Business Profile

Filtering Materials

Mann & Hummel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 14th I purchased the worst oil filter ever from Advance Auto Parts. I wasted $60 worth of oil only to find out the oil leaked all the way out because the so-called gasket seal was defective on the oil filter. I contacted this terrible company multiple times immediately. they literally had a voicemail that said "due to an event they will be out of the office for some hours". I then took the part back to Advance Auto Parts and got a refund. hours later I contacted this terrible company again and I spoke to ***************************** extension ****. I provided screenshots of my receipt and the oil and the defective part. 1st she told me because I took it back to advance that I would not be able to get reimbursed forcthe oil and the warranty will be voided. I explained to her that was unacceptable. any sane person would take the part back to where they got it from. especially when they were forced to do to them not giving me any option to speak to anyone at all because they were at an event. ***************************** told me she will contact the Advance Auto Parts to try and get the filter sent to their company so they can assess it and possibly give me reimbursement for my oil. *************************** emailed me and I spoke to her directly more than once explaining the same exact thing with the same exact pictures. she told me that it was sent next day delivery and that she would let me know when she received it. needless to say they both are absolute Liars. they never ever ever responded. they never ever answered my emails. they never ever got back to me when other Representatives whom I left messages with for them to do so. they are god-awful overall and apparently unprofessional at the most. Now I called today and it says that they are closed due to the holiday season, as if this didn't happen on December 14th. Needless to say this is unacceptable egregious unprofessional and rude.

Mann & Hummel is NOT a BBB Accredited Business.

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