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Business Profile

Hydraulic Equipment

Stabilus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hydraulic Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The gas spring struts I orders are the correct size, but the ****** force was not enough to open the door. They sent me 500 ****** and it needs to be around 2000 ******. I contacted them to get the correct ones, they told me to ship them back and they would replace them. I called to get a shipping address and label. They gave me an address but no label. I shipped them back at my cost and never heard back from them. I tried to contact *********************** with customer service and left numerous phone messages and several emails with no replies back to me. I researched online and found that Gasspringsshop.com has two entities' **** and Stabilus. Neither company will return phone call and emails. Something is totally off and fishy.

    Business Response

    Date: 07/22/2024

    Not sure what ***** tell you but we have been in communication with him by email, the order he returned is still in process to be regased, maybe we can arrange a meeting to discuss about this issue

    Best Regards

    Hctor Lpez -Customer Service

    Customer Answer

    Date: 07/22/2024

     
    I am rejecting this response because: There has been no communications at all, no emails or phone call regarding this issue. They returned the two struts with no indication they have been re-gased to the correct setting, as far as I can tell they just sent back them same struts I returned and did nothing. They also sent 4 spring struts I never ordered; I have no idea what that's about. With zero communication I have no idea what's going on. All I want is them to fix the problem and get what I paid over $500.00 for.


    Business Response

    Date: 07/24/2024

    Okay I see, not sure what happened in this case, maybe the team get confused and return the material without the rework, and not even that, they ship another material as well,

    What I would need from this customer would be,

    1.- The ** order number from the material he order and he want us to rework,

    2.- The ** order number from the material he receive and is not from him

    Both numbers are placed on the springs on the label

     

    Best Regards

    Customer Answer

    Date: 07/24/2024

     
    I am rejecting this response because: I ordered 2- Gas spring ***** stroke that didn't have enough power to open my door. It should have been 2000 or ************************** the correct struts to clear this matter up.

    Business Response

    Date: 08/01/2024

    Thank you so much for the pictures let me ask to my team in the warehouse about this and be back with more information on Monday

    Best Regards

    Hctor Lpez
    Customer Service

    Customer Answer

    Date: 08/01/2024

     
    I am rejecting this response because: I have not received the correct parts.

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