Complaints

This profile includes complaints for McIlveen Family Law Firm's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

McIlveen Family Law Firm has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  McIlveen Family Law Firm

  174 S South St Ste 301 Gastonia, NC 28052-4125

  
• 

  McIlveen Family Law Firm

  400 S Tryon St Fl 9 Charlotte, NC 28202

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay them $12,000.00 for court cost paperwork was not filed in court and they sent me someone else when questioned about my billing.

  

  Business Response

  Date: 09/29/2023

  ******************** pleadings were filed in court. Please see the attached list of all filed pleadings in her case.  In addition to the 35 pleadings in her case, there were 200 emails exchanged, and 26 pieces of correspondence. The attorney also reviewed numerous documents and send discovery including 31 Request for Admissions, 23 interrogatories, and 21 request for documents. **************** had questions about her billing and wanted to speak with someone in management. She was sent to my Executive Assistant who reviewed every bill with her. **************** also asked for copies of the filed documents. Despite the fact that these had been previously sent to her they were sent again. **************** is unhappy because she could no longer pay for our services and her attorney had to withdraw from her case. The fact is that **************** did extensive work on her case. **************** signed a contract with the firm which detailed the way our firm works and how she would be billed. We send bills every two weeks so that clients always know how much work is being done on their case and so that the client knows how much has been charged. When we withdrew from her case, **************** had a balance owed with the firm of $2042.50.  I'm sorry we couldn't continue to represent **************** without payment. I wish her the best of luck in the future. 

• Initial Complaint

  Date:08/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this attorney during one of my most vulnerable times during a custody case and retained ****. He told me everything I wanted to hear. He was empathetic and I TRULY believed he was one cutting me a deal and two cared to help me as much as he wouldve helped a family member. He said for $2500 he would be able to close my case. After paying the $2500 which was kept as a security deposit he proceeded to bill me on a biweekly basis. I paid him for the next year. The bills were itemized with things such as meetings that occurred in the office in coming up with strategies for my case, printing fees, storage fees for files, and conversations where they would promise to file things for my case but never did. In a year and a half nothing was filed, drafted, or no appearance was ever made in court. I spent $15,000 in total before he bailed on me two days before what wouldve been his court appearance. His paralegal calls and threatens if I dont pay another $5000 two days before the court date hes going to withdraw from my case. Long story short because he dropped me we went from 50/50 custody to I only see my 3 year old 24 hours in the course of a month. The opposing attorney attacked while I was unrepresented claiming my 5 year old tried to assault my 3 year old. *** spent the past year without any representation. Since the past year dad has called dss on me 7 times all of which investigations have been cleared but I still dont have my daughter back. McIlveen law stole all the money I had to defend me and my child. I sobbed on the phone with **** and begged him to do the right thing and his only response was Im sorry I cant unless you pay another $7500. I realized I had been scammed out of $15000 and just had to eat the HUGE mistake I made by hiring them. I have reported them to the bar, but not had any justice yet. **** actually submitted to collections that I owed him more than $5000 in addition to the 15 grand I already spent for zero representation.

  

  Business Response

  Date: 09/15/2023

  Please find attached the detailed contract signed by ********************** detailing our billing practices, rates, and charges. She was well aware that she was paying a trust contract and that the trust amount was to be used as a retainer for Mr. McIlveen's services. We send detailed bills to clients every two weeks. The bills describe the work that is being done on in the client's case, the person who did the work, the amount of time the work took, and the total amount for the work. She left the firm owing money which has been written off.  ********************** had a difficult custody and contempt case. During the time we represented her, there were 40 pieces of correspondence sent, 326 emails exchanged, and numerous pleadings drafted. ********************** retained new counsel on 2/1/2023 and her new attorney filed a substitution of counsel. On 2/7/2023 ********************** signed a consent order allowing us to withdraw from representing her, which the court also signed. I'm very sorry that ************************** case went south after she decided to retain new counsel. We no longer represented her at the time of that hearing. I wish her all the luck in the future.