Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concerns and frustration regarding the treatment of my girlfriend by one or more of your employees with this business. She wasn't disrespectful verbally. However, she visited this location on my request to help me out while I was at work, to get an inspection and oil change.During the visit, she was informed by one of your employees that the transmission fluid was low. Not knowing much about car maintenance, she agreed to have it addressed and was subsequently charged $70. While I understand the necessity of upselling additional services as part of your business, I strongly disagree with exploiting customers who are not knowledgeable about the services being recommended.I find it hard to believe that my car needed 4 quarts of transmission fluid, especially since I had checked it last week and found no signs of major leaks. At most, it might have needed a small top-off, which certainly does not justify a $70 charge. The cost of transmission fluid is typically between $30 and $50, and the service required to top off fluid does not warrant such a high fee.I am upset because this incident feels like a clear case of taking advantage of a customer, particularly a woman, and charging an unreasonable amount for a service that *** not have been necessary. This is not acceptable to me. I have been a loyal customer at this location for years, but based on this experience, I am reconsidering my future patronage.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went there for oil change an inspection man told me need back end of my truck greased I said ok asked if he could do ok put antifreeze in I had a gallon .ok then I left I looked under hood an nothing was in reservoir but water an it was very low. I called manager said for me to bring back the I left checked again same thing no antifreeze. I called him back he said he was sorry would look at cameras he did he called me an manager said a man opened my antifreeze which was brand new an poured a little bit where o erfill is an that's it. He then said to go back there again I said I had to get antifreeze again an do it myself so now don't know if the work was done to my truck oil filter air filter oil change an rear of the truck. I would like to have a refund but I want you to know I have been going to this astablishment for years thank you have good day . My number is 9194943849would appreciate. A call