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Business Profile

Modular Homes

Down East Realty & Custom Homes

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Began the process of buying a home through ********* Homes, ********* in July 2024. Home was delivered to the business lot and sat for approximately 5 weeks before delivered to our land on 11/06/2024. Our contract included vapor barrier, bricked underpinning with a 10x16 front and back porch and 4x4 landing at the third door. Measurements were not done appropriately, and our septic tank is 9 feet from the front door, not allowing us the room for the 10x16 front porch in the contract. The general manager will not provide us the original quote for the subcontracted ***** or what the difference will be in making the front porch smaller. He wants us to just add the difference on the back porch, which we do not wish to do. The plumber sent out was difficult to deal with, did not check fittings placed by the factory (said it wasn't his job) causing our kitchen island to flood, which seeped water onto the floor. This occurred on 11/18/2024 and we are still waiting for someone to fix the plumbing issue. The finishing crew sent out was not licensed, we have been waiting for several months for our HVAC system to be delivered, and the update I got as of yesterday morning was that it would be here sometime after Thanksgiving after being told it would be delivered on 11/8/2024 initially. I have attempted to get into contact with the owner numerous times, and only receive a call back from the general manager, who states it is his job to handle issues but he provides no updates to getting issues fixed. We are still waiting on the electrician to arrive to place the panel box so that we can contact our power company to run power. With all the issues, no one from the company has been out to our land to follow up on any concerns or issues, only sending subcontractors who state "that is not my job." Our first mortgage payment is due on 12/15/2024, and we have no livable home.

    Business Response

    Date: 11/26/2024

    Good afternoon, ********,

    Thank you for reaching out to us. Unfortunately, we were unable to locate your purchase in our Greenville records. However, your satisfaction is very important to us. We recommend following up directly with the manager of the location where the purchase was made to address and resolve your concerns.

    At ********* Homes, we are committed to ensuring our customers are supported, and we are confident they will work with you to find a solution.

    Please dont hesitate to let us know if theres anything further we can assist you with.

    Customer Answer

    Date: 11/26/2024

    The house was not bought through the ********** location. It was bought through the ********* location. I was informed the ******* location was the corporate location. All locations are owned by **** *****. I have addressed concerns with the manager of the Goldsboro location with no resolution and have reached out to the corporate location to speak with the owner, who will not respond to me. He only asks the general manager of the Goldsboro location to follow up, and nothing is being accomplished through that avenue. I dont need to speak with manager of the Goldsboro location, I need to speak with someone above him and was told this was the owner, **** *****. 

Down East Realty & Custom Homes is NOT a BBB Accredited Business.

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