Complaints

This profile includes complaints for Sport Durst Mazda Of Goldsboro's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sport Durst Mazda Of Goldsboro

  1112 Sunburst Dr Goldsboro, NC 27534-8664

  
• 

  Sport Durst Mazda Of Goldsboro

  PO Box 10607 Goldsboro, NC 27532-0607

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2017 we bought a 2017 Mazda CX-5, when we bought It we were told if we purchase the *******extended warranty it would covered bumper to bumper. I drove my Mazda to the dealer , the navigation system was repeated trying to download it self, the mechanic drove into the shop to check the navigation system about a hour and half or more the service person who do the paper on the vehicles said that the *** card is worn out being that the car is 8 years old and a new **** card is ******* dollars to replace it. I said how about my extend warranty that we paid $2200.00 for, she said that didnt covered that, the service person has me do we use the navigation system and I said not any more, that person said they could remove the **** card the radio would still work like it should. I told them go ahead an removed the *** card, thinking that the warranty would cover that, they never told me the charge or if there was a charge when they got back, that person said that they would to send me some recommendations about the Mazda, the first item was remove *** card $225.0, it was too late to stop them then they had already pull ***.s card and had drove the Mazda out of service bay. They never a charge for pulling *** card, I asked about the Warranty covering that she said no. There was no previous price mention about the cost of pulling the *** card before it was done only when they figured the bill. My recommendation is that when a part is replaced or removed if possible.a price should be quoted to the customer, I could use my radio if the navigation was not working properly and they could tell you if that part or parts is covered under warranty. And could have save us money if known in advance.

  Business Response

  Date: 05/19/2025

  We regret that this customer feels dissatisfied with their extended warranty.  The extended warranty they purchased, from the previous dealership Frema Motors, is a Mechanical Warranty.  The Sim Card for the Navigation is not a covered component in that specific warranty.  

• Initial Complaint

  Date:10/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drove from ******** to ************** to this dealership to view a car as I was told I was approved for. Inspected the car with the dealer and have pointed out various issues during my inspection. Each issue I pointed out I was assured they would be taken care of by service: the issues include Knock in the motor, rear differential leak, weird noise from the left side of the car while stopping/ driving off from a stop, suspicious welds on top of the exhaust manifold, and the ac compressor was having a very loud knock on activation. The dealer advised me the issues would have to be looked at and taken care of the following morning since service was no longer in. So I stayed in a hotel until noon the next day. Next day I picked the car up and the only difference was the ** was cold. And the dealer is now telling me to get screwed that they will only offer $250 good will thats it.

  Business Response

  Date: 05/19/2025

  Thank you for taking the time to share your recent experience with us. We sincerely regret that your visit did not meet your expectations and want to extend our apologies for any inconvenience or frustration caused.
  We understand you traveled a considerable distance from ******** to ************** based on your approval and interest in the vehicle. We also recognize the concerns you raised during your inspection, including the knock in the engine, rear differential leak, unusual noises, welds on the exhaust manifold, and issues with the A/C compressor. It is our intention to ensure that all customers feel confident and well-informed throughout the purchasing process. While our team advised that these issues would be evaluated by our service department the following morning, we regret that you felt the vehicle was not adequately addressed upon delivery. We also apologize for any miscommunication regarding the extent of repairs completed before the vehicle was picked up. As a gesture of goodwill, our team offered a $250 credit in recognition of your inconvenience. We understand this offer did not meet your expectations.  
  

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst car buying experience EVER. Purchased a lemon. A 2012 Buick Enclave. The car was so overpriced i couldnt get financing until appropriatly priced. Next the car had AC problems. I asked for repair, which they supposedly did, but now the same problem exist so they simply put a bandaid on it, in this 90 degree weather. Asked my salesperson **** to give me a diagnostic report on my vehicle. He said ok but handed me a car fax report, like I wouldn't know the difference. So i took the car to autozone for a free diagnostic prior to purchase. It showed a transmission switch issue. A light never showed on dashboard, infact the battery likely had been disconnected, evidenced by all the clocks needing to be reset as i was advised by a repair shop. I asked prior to my purchase if this could be fixed prior, and *********** assured me it would be. When i arrived 2 days later for pickup the matter had not been addressed at all. And my ************************* said "we can fix it OR you can use your warranty." So I took the car and went straight to a reputable repair shop to address the issue. But the warranty they sold me said we will not repair a "pre-existing problem." AAMCO advised that if anything is wrong in the transmission then it likely was far more than a switch. I returned the car to the dealership. They took it to their repair shop to address the concern. They had the suv for over a week and told me it was ready. I asked for the service record to see what work was done on the vehicle and they couldn't produce it??? I waited over a week until the repair shop reopened after 4th july holiday week. Spoke with the owner who told me they didnt repair ANYTHING. But Shell at sportsdurst assured me they fixed "a transmission switch." I have had the car in my possession 2 wks and its been in the shop 3x. Spent $500 for a motor mount but still shakes, $900 for a new cadillac converter after car put me down on highway required towing. Im disqusted with vehicle and this dishonest ***

  Business Response

  Date: 05/19/2025

  We regret that this customer feels dissatisfied with their experience and the condition of the vehicle purchased.  While our records indicate that we made efforts to respond to their concerns, including coordinating with our service department and third party vendors, we understand there may have been some miscommunication.  To the best of our recollection and based on available documentation, the vehicle was evaluted by our repair team.  The component related to the transmission specifically was addressed.  We recognize the customer was seeking a service record, and apologize it was not immediately available at the time of request.  We understand the customer pursued additional diagnostics and repairs independently after purchase.  While we cannot guarantee against future mechanical issues in any pre-owned vehicle, we strive to offer quality inventory and stand behind the coverage provided through extended warranties purchased. 

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Start on April the 9th I took my vehicle to Sport Durst for a diagnostics and Recalls. After keep my car for a week. Was told what they would charge my for the repairs. So I decided to take my car to another mechanic. When I was closing out with them I asked about the recalls and was told by ************************* that my recalls were not done because they were not repair my car. So asked her, " are you telling me that because you are not doing the repairs you will not be doing my recalls"? And she stated yes, we will not be doing your recalls. How is this legal? No repairs then no recalls done. They had me waiting a week to get my car which costed me $800.00 in rental car fees because they do not offer rental cars. I would like the cost of my rental car and Recalls done.

  Business Response

  Date: 05/19/2025

  Thank you for reaching out and sharing your recent experience with us at Sport Durst. We sincerely regret any inconvenience or frustration this situation has caused you.
  Regarding your concerns about the recall work not being performed: recall services are indeed provided at no cost to customers as part of the manufacturer's warranty obligations. However, it is our policy to complete recall repairs in conjunction with approved service work when diagnostic efforts are undertakenparticularly in cases where the recall is related to the same systems under evaluation. This is intended to ensure efficiency and avoid duplicative efforts. That said, we understand your expectation that the recall should have been addressed independently, and we acknowledge that this could have been communicated more clearly during your visit.
  We also understand the financial burden caused by the extended wait and lack of rental car accommodations. While we currently do not offer loaner vehicles for all service appointments, we certainly understand how this impacted your situation, and we apologize for the inconvenience.We would like to resolve this matter to your satisfaction. To that end, we are happy to schedule an appointment at your earliest convenience to complete the recall work on your vehicle at no cost to you.

   

  
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2023 Mazda CX-50 has been purchased and serviced at Sports Durst Mazda of ********* NC. There are several noticeable issues. Rattles in the sunroof, rear passenger door, and rattle throughout the dash. As well as abnormal wear on the seats. I have been waiting on the approval from Mazda for the repair on the sunroof since 2/9/23. The technician that attempted the sunroof repair has now made it rattle throughout the entire sunroof. The dealership also keeps dismissing other issues regarding the vehicle stating there is not an issue even after witnessing the problems. The dealership has also told me "the issues will have to get worse before we can do anything about it" even after they have seen and heard said issues. I opened a case with Mazda corporate on 2/15/23, I have not heard from them. I have also called the customer experience line and chat. I have not been able to speak to anybody regarding my issues. This is completely ridiculous for a 2023 car with 5k miles. I asked on 2/14/23 when they expected to have have an answer from Mazda, their response was "we have no idea". The service department at the dealership has been completely useless, and they continue giving me the run around on getting my car fixed, it should not take over a week to figure out how to fix a vehicle. I am requesting a replacement vehicle.

  Business Response

  Date: 05/19/2025

  We regret that this customer feels dissastisfied with the condition of the Mazda they purchased that was still under warranty.  It looks like we came to a fair trade aggreement and the customer has traded several times since this occured.  He now owns a VW Jetta.