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Business Profile

RV Dealers

Daly RV, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: Purchase - 5/19/23; Delivery - 5/25/23 Amount Paid: Total - $75,775.99; Delivery/Setup - $1500+mileage What they provide: Delivery and Setup Nature of Dispute: Setup was partially done, provider indicated that septic would not be connected due to insufficient slope from ** sewage pipes. This may or may not be true (we are waiting for licensed plumber to confirm) however due diligence by the provider was not done. They did not check the location of the septic access until after blocking and leveling the *** We indicated ideal location but offered alternatives and were in no way insistent on the exact placement. We were relying on experience and knowledge of the business to place the ** in such a way that it could be setup completely. We would like our ** completely setup at no additional cost to **.Whether or not the business tried to resolve the problem: They have offered $350 off of delivery charge. We will be paying more to plumber to fix based on location of ***Account/Order/Tracking: No number on the invoice.

    Business Response

    Date: 06/14/2023

    We at Daly RV have been providing set up services for 26 years and our set *** are for a prepared lot such as a campground that provide the necessary utilities within reach of the ** for easy placement. ******* and ****** placed the ** where the gentleman agreed and the placement was fine except for the sewer connection was at least 40 feet from the desired location and at an uphill slope. We allow for 20 feet of sewer hookup  and we credited back more than sufficient funds to run 40 feet of PVC piping for their hookup. We are not a plumbing or electrical service and can only connect to the services that are available. we are not licensed to provide such services. We did not charge mileage and the Husband was understanding and a pleasure to work with, however, the  continuous foul language of the wife has prompted Daly RV to ********* service and warranty  to a third party.  *****************

Daly RV, Inc. is BBB Accredited.

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