Complaints

This profile includes complaints for Wayne Water Districts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wayne Water Districts

  3600 Commercial Dr Goldsboro, NC 27534-7147

• 

  Wayne Water Districts

  PO Box 1583 Goldsboro, NC 27533-1583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family, as well as others, continually have issues with Wayne Water District. The first incident was around February 2023 when our water was shut off without prior notice and we were charged a late fee. We immediately paid the amount due and contacted the company to get our water turned back on as we have an infant. We were met with extremely rude customer service, hung up on twice, and then told "it isn't our problem". The second incident was 28 February 2024, when the same incident occurred. We came home to the water shut off and checked our email to see that the company had failed to notify us, but did ensure a late fee was charged and collected.

  Business Response

  Date: 03/14/2024

  I cannot find this customer's name in our system; in order to help her, I will need further information, such as the Account #, the service address or the name of the person this account was set up in. 

  As far as our policies:

  We send out a bill each month with bill date, due date, cut off date, and fees that will be applied when no payments are made. The original bill goes out, if not paid by the due date-a $5 late fee is added and a red reminder notice is mailed to customer with the same payment dates and times as original bill; ** still no payment by 5:00pm on the cut off date (again, on the bill) a $50 service fee is added and the meter is locked the following day. Customers are able to sign up for email alerts and txt alerts that a payment needs to be made asap through our payment portal. Our website is user friendly and has many options for our customers to utilize in making payments, setting up auto pay., and viewing the bills online. Again, Wayne Water sends out bills each month, if a customer does not receive a bill for whatever reason, they need to call our office and find out why and get their balance and due date. 

  Customer can email me and I will be happy to respond to them and speak to them directly to clear up any further issues.

  Thank you,

  **************;

  Office Manager

  Wayne Water districts

  ***********************************

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I was told they couldn't disconnect my service I had to come in...so on the 6th I completed the piece of paper to get my refund...I've waited a month now going into Aug I'm calling to ask where my refund is and there telling me another 45 days.. THERE IS NOTHING IN WRITING ATATING ID HAVE TO WAIT THREE MONTHS FOR A REFUND.. They don't wait when I need service?!?!! Then they keep saying a final bill when I haven't been at the address at all in two months...not to mention everyone there has a nasty a** attitude as if what I'm asking is beneath them!!! I'm concerned as to why a company of this magnitude needs 45 extra days to issue me back my money.