Complaints

This profile includes complaints for Hawthorne Residential Partners, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hawthorne Residential Partners, LLC has 325 locations, listed below.

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  Hawthorne Residential Partners, LLC

  804 Green Valley Rd Ste 300 Greensboro, NC 27408-7039

  
• 

  Hawthorne Residential Partners

  808 Hawthorne Ln Charlotte, NC 28204-2249

  
• 

  Hawthorne Westside

  2235 Ashley Crossing Dr Charleston, SC 29414-5779

  
• 

  The Palisades

  3201 Hargrove Rd E Tuscaloosa, AL 35405-3438

  
• 

  The Oasis at Southpark

  5355 Southpark Dr Lake Charles, LA 70607-6396

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You're responsible for paying $4357.53. I was a great resident at **** ***** *** ***** **** ** for 6 years. Here are some of the evidence I have to support my case. Review the documents thoroughly. Based on those documents, Plantation at Horse Pen, LLC violated articles 32 and 42 which resulted in recurrent water leaks from the apartment immediately above my apartment on those dates: 8/15/17; 10/21/17; 12/17/21, and they failed to provide 24-hours maintenance for each event just like the most recent water leak I had experienced on April 20th, 2021. Maintenance damaged my personal property by over-spraying toxic Kilz without covering my personal belongings in the bathroom. Maintenance also failed to inform me prior to spraying toxic Kilz (https://www.kilz.com/binaries/content/assets/kilz/pdf/msds/1009-kilz-original-int-ext-low-voc-sds.pdf).
  
  Furthermore, Plantation at Horse Pen, LLC did not promptly respond to many inquiries I filed to resolve the ongoing water leak and damaged personal property due to their maintenance negligence. My personal property would not have been damaged if Plantation at Horse Pen, LLC maintenance staff provided proper maintenance in the first place.
  
  Plantation at Horse Pen, LLC community manager, Ellen H******, spoke with my family attorney and agreed to reimburse for damaged personal property. However, I have not received the refund. Instead, your lawyer sent a letter with a false statement. Again, you're responsible for paying $4357.53.

  

  Business Response

  Date: 08/15/2022

  When work orders were placed by this resident appropriate
  action was taken place.  The resident sought out an attorney and so did
  the property.  Our attorney responded to their claim on 9/2/2021.  We
  have still not heard a response back from them or their legal team in regard to
  this matter.

  

  Business Response

  Date: 08/16/2022

  We have provided all documented information to you regarding your service requests.  Please reach out directly to the site
  team for additional information/questions.

  Customer Answer

  Date: 08/16/2022

   I am rejecting this response because:

   
  
  
  No, you didn't. I have submitted all coreponsing emails I had with site managers. What your attorney indicated is not correct - He did not provide supporting documents either because you don't have them. 
  
  I am simply asking you to submit the physical documents if you have them. If you keep indicating false testimony here via BBB, provide the contact information of your attorney or your supervisor for me to discuss. Furthermore, provide your full name and title. 

• Initial Complaint

  Date:08/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a refundable deposit down on an apartment back in spring of this year and was told in explicit terms that the $200 would be refunded but the $35-$65 processing fee would not be. I felt comfortable doing this and asked multiple times if the $200 would be refunded which they said yes to. They did not have the apartment I wanted available until too late, so I requested the $200 deposit via text message back in May which they said okay to and asked for my address for the check. I never received the refund. I requested many many times over the months since then and have still not received it and then they stopped communicating altogether which is what I take most issue with.

  

  Business Response

  Date: 08/16/2022

  ******
  applied to live at Hawthorne at Haywood and canceled her application after our
  72-hour cancellation policy (which we typically do not refund fees after that
  72-hour point).  However, she was told by one of our staff members that we
  would refund this fee to her.  This refund was processed and submitted to
  our accounting department on 7/22/2022.  However, we had some staffing
  transitions in our accounting department around this time and this refund was
  missed.  We mailed the check on 8/9 and we are following up with this
  applicant to ensure they have received their refund. 

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:07/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my apt complex the water sprinkler system has put hard water spots on my vehicle. It is on half of it very badly. The sprinkler system is pointed towards the vehicles by the bushes. I did not know what it was at first and realized it was from it do to me always backing my car up on the side where sprinkler is. I have pictures of damage. I brought to property managers attention as well as regional manager but because I’m the only one to complain off this. They say it did not come from them. Despite another tenant and I standing in front of property manager that has only lived here a little over a month said she stopped parking there so to sprinkler has spots on her car. I talked to another tenant and he said he noticed on his car and wife’s car but did not know what it was until now. He will be writing a statement. They need to pay for the spots to be removed. I gave receipt of $120 where I had someone attempt to get it off and didn’t work. Now they need to give me $856 the total to get car sanded down to get this off my car. I have pictures of other cars here that have spots just on half of car parked by those trees where sprinkler system is

  

  Business Response

  Date: 08/04/2022

  Please know that we have previously addressed Ms. ******’s
  concerns regarding the water spots on her vehicle.  Although Ms. ****** disagrees with our
  determination, there is simply no evidence that our sprinkler system caused the
  alleged damage.  Since we have never had
  a previous occurrence of this nature at the property prior, this is an anomaly.  Moreso, as a vehicle is mobile by its very
  nature and is not in our possession, we have no control over where it has been
  driven nor to what conditions it has been exposed during the time period when
  these spots first appeared.  As always,
  Hawthorne strives to provide exceptional customer service, but regrettably in
  these case, we cannot agree to compensation when no real proof exists that the
  loss was a result of fault on the community’s behalf.

  Customer Answer

  Date: 08/15/2022

   I am rejecting this response because:  

  I have enjoyed almost 7 years of being at Hawthorne at the Glen.  So I don’t want to bash whomever owns the company.  They have done an awesome job with maintenance for me, I put in my order and they come 99% of the time the first day, lol, 1% the second day.  So, beautiful apartments.  The management has never been ugly to me at either locations.  What hurts me is that the complaint I made had no other people to step forward about it.  It took me months to realize what the issue is.  Once I brought it to the Property Managers attention, her remarks over the phone was “I’ve had that happen at other complexes but not here.” Then, she was in the conversation about my issue, when another woman that lives there joins the conversation and when manager said the issue to her, she immediately said, oh, that’s why I stopped parking there.” Yet, you take my case of, oh no that can’t happen.  Your own employee has been in this situation before, witnessed a statement.  Yet, you did nothing.  That should hurt your conscience.  So Hawthorne Properties would rather wait till more people come up to complain and potentially put more money out rather than settle with one.  In actuality, I had two things of proof that your own employee has acknowledged, but I’m lying and supposedly there is no way of that happening.  So, my only issue is the ethics of certain people.  My whole 7 yrs I was not a problematic tenant.  I made sure I was 100% positive about my complaint before making it.  I talked to myself saying Kisha are you sure?  Then to have things to happen which confirmed my case.  I saw that I was correct.  But, again beautiful place to stay!  Thanks ??

   

  ******* ******