Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 3 step system on 8/21/22 for $1493.45 I told the sales lady the my feet do not bother me when I wear tennis shoes that my heels hurt in flats. She advised me on this 3 step system. I wore the maintainers arch support home like she advised and my feet hurt more that they ever have before. I spoke to my OT whom informed me that I did not need arch support and she felt this was a money racket especially since they have a no refund policy. I did reach out to the store the same day to see if I could return the items that are still in the original packaging but has to leave a message. I have yet to get a response.
  After reading the other reviews I am so disappointed in a company that takes advantage of people health problems.

  Business Response

  Date: 08/28/2023

  **** ***** originally purchased on 8/21/23. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow-up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. 
  **** called the same day she purchased expressing concerns. She was informed that someone would reach back out to her to address her issues. The following day, 8/22/23, a store specialist reached out to **** explaining that the assistant manager was off but would be informed of ****’s situation upon their return. Additionally, the Good Feet Specialist assured her that they would ultimately take care of her situation next week. The phone call ended well, so we’re surprised seeing this complaint was submitted the day after, on 8/23/2023.  
  Quality customer care if very important to us, so we are always willing to work with a customer to address their concerns given we have sufficient time to do so. As of today, 08/28/23, **** is scheduled to come in on Wednesday, 08/30/23, at 11am. She will be working with the store manager who plans to address all of her concerns at this appointment.  
  Thank you. 

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Of note when you agree to the no refund policy the agreement is on the end of your receipt AFTER your purchase. That fact as well as the fact that the store had a lot of bad reviews I became really anxious feeling. I thought I was being taking advantage of. I also had concerns that directly after my purchase when I called the store to discuss my experience I was given a delay. Not a long delay but it didn’t help the anxiety I was feeling. I later learned the manager had a death in the family hence the delay which is completely understandable.

  During this entire process the staff have been supper nice, the sales representative Madison called me a few times to update me on when the manager would return. Today Vincent at the store was able to provide an agreeable resolution, while respecting my desire to return the insoles.
  This entire process says more about me than the good feet store, I should not have listened to all the reviews and gave the staff the opportunity to meet my needs first! 

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When arriving at the Good Feet Store on 11/19/22 I told the saleswomen that I had vestibular/balance issues. After wearing them as told, I had physical therapy for my issues 2 days later and ALL of my issues were worse. I continued to try to see if it was an adjustment period and it was NOT. Everything got worse and it is because of these 'supports' changing my gait and interfering with my balance. I told the store manager my issues and he 'promised' to call me on 12/2 to offer resolution. I told him I only wanted a refund since these made my medical issues worse and they should have never assumed they could help me. Well, it is 12/2 and I called the store 2x and the manager was 'too busy', so here I am letting BBB resolve this

  Business Response

  Date: 12/05/2022

  Hi *****,

   

  Could you please forward this BBB Complaint to the Greensboro ND BBB?

   

  Thank you!

  

  Customer Answer

  Date: 12/16/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. This was resolved by talking to the manager. I DID call BBB and left a message that this was already resolved. thank you