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Business Profile

Bathtub Refinishing

Specialized Refinishing Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

This profile includes complaints for Specialized Refinishing Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Specialized Refinishing Co has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 12, 2024 the company came to my house to do a refinishing of our bathtub. The work they did was excellent. However when it came time for the billing they charged me $900 when we agreed to $800. When I called the Office they changed it back to $800. Consequently I went downstairs and noticed a water leak on the ceiling underneath the bathroom where they did the work. I texted the office the pictures of the lake and express the fact that Im allergic to mold which is caused by water damage. I got no response. The following morning on 313. I left a voicemail message requesting a call back to address this issue. I have received no call back. I will be pursuing this matter legally.

    • Initial Complaint

      Date:12/14/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid $1,100 to have our tubs refinished in January. Since then, we have had repeated issues with paint peeling and water gathering behind the coating. The fumes last far longer than what this company led us to believe, and we have to vacate our house each time the work is "fixed." I run a business from my home and have lost income as a result. They have been out seven times, and we are still having problems. I have emailed and called several times, starting December 3, with no one returning my calls or emails. I am seeking a full refund, as this company has repeatedly failed to solve the issues with their product.

      Customer Answer

      Date: 12/25/2023

      I have not heard from the business in response to my complaint.

    Specialized Refinishing Co is NOT a BBB Accredited Business.

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