Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business calls several times a week. I've explained that we don't do "cold calls" and that we have personal relationships with established businesses so please take us off their call list. They just have someone else call the next time. This is the 2nd time I've asked to be taken off their call list, I will continue to track them and will proceed with further action if their calls do not stop, immediately.

  

  Business Response

  Date: 10/09/2023

  Good afternoon.
  Thank you for letting us know about your experience. Cogent Analytics maintains
  copious records, and upon reviewing our call recordings, we found the initial
  conversation with an individual in your office on October 5th, 2023, during
  which she did not request removal from our call list. During a call on October
  9th, the same individual noted the prior call and believed she had asked for
  removal despite not making such a request. Nevertheless, we have promptly
  removed ******** *********** from our database of business owners, and you will
  not receive any further communication from us. 

  Your feedback is
  valuable, and we appreciate your understanding as we continually work to
  enhance our processes and provide superior service. Your experience does not reflect our standards
  or the many people we speak with daily. Our primary objective is to avoid
  overwhelming or burdening small businesses with excessive outbound call
  attempts.  

  Please contact me personally if you wish to discuss your experience further at 336-665-8154. I am committed to
  resolving this matter to your satisfaction. Thank you again for bringing this
  to our attention.

  
  Sincerely,
  Rob B******
  President, Cogent Analytics

  Customer Answer

  Date: 10/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it although I did ask the lady on October 5th to remove us from her call list.  I've also made other request when they called previously, which we do every time for ALL sales calls to our organization. 

  Thank you for your attention to this matter,

  ***** *********