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Business Profile

Car Racing Equipment

Radical Race Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

Complaints

This profile includes complaints for Radical Race Gear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Radical Race Gear has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Racing suit for my son. He told me it was going to be done by a certain date and it was not. He then said it would be done by another certain date and it was not. I finally received the suit way past the deadline. When we got it, it did not fit at all. I checked the suit measurements I sent him and checked the measurements on the suit I received and they were incorrect. Before he made the suit he sent me a “proof” of the suit for me to approve. I approved the “proof” however the suit was not the same as the proof. The same exact Logos on the front didn’t match the back (different font/colors. I then returned the suit so he could “fix it” he said it would be ready for me in 2 weeks. Thought it would work out since we weren’t racing for 4 weeks. Nope. We received the suit the Monday after the races were over. The suit once again was incorrect and did not fit. I’ve made multiple phone call/email/text message attempts and of course no response. I have suit measurements and the suit order form, receipt etc, if needed. Thank you

      Customer Answer

      Date: 07/22/2023

      I have not heard from the business in response to my complaint.
      I have tried reaching out via Email, text and phone calls and no responses. 

    Radical Race Gear is NOT a BBB Accredited Business.

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