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Business Profile

Exercise Equipment

RAMfit

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/24/23, I ordered a Black Friday deal for four RAMs (19lbs, 33lbs, 44lbs and 55lbs) using the ************************** discount. The website advertised the following Black Friday deal Free 22lbs RAM with every RAM purchased in any weight (Automatically ships with order). On 12/5/23, I received the four RAMs I ordered but the four free 22lbs were not included. I sent an email to the company inquiring about the missing four free RAMs. On 12/11/23, the company responded and said I availed the Camp Gladiator trainer discount rather than the actual Black Friday deal. I responded (not sure of the date) staying I did not see anything on the website stating using Camp Gladiator discount disqualified you from the promotion. I asked if they could show me on the website where this was stated.On 12/27/23, I inquired again about resolution to the problem, asked them to send me the Black Friday deal requirements from the website and to reevaluate my request. I also offered to pay $63.90 which was the difference between the regular price and the Camp Gladiator discount or to have them send me three 22lbs RAMs instead of four deducting the approximate cost of one 22lbs RAM.On 1/4/24, I sent a follow up email stating if they were not able to provide the stipulations for purchase (pertaining to the Black Friday deal) as requested in my prior emails I would like to request a full refund including the cost of shipping (delivery and return shipping if applicable).1/22/24 to date, I have to heard back from the company.

RAMfit is NOT a BBB Accredited Business.

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