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Business Profile

Moving Companies

American Van Lines Inc.

Reviews

Customer Review Ratings

4.48/5 stars

Average of 21 Customer Reviews

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Review Details

  • Review fromRichard E

    Date: 05/26/2025

    1 star
    We hired *** to make our move earlier this month from *******, ** to *****************, **. The process started out great and ******, the sales representative, was great. The problem began immediately upon the movers showing up. First, they had no packing material because they were told we would pack everything. I have moved about 7 times and NEVER have I packed everything in my house. They had to leave mid-packing to go get packing material. Then amazingly after packing about 1/3 of the truck, they announced the stuff in our garage had not been added to the original invoice. From day one they new we had a 4 bdrm, 2 bath, 2-car garage. The next thing I know is Im being up charged $2700. When I told them I was not going to pay that, the blackmail scheme came in. I was then told if I dont sign the new invoice and pay the additional cost, they would have to tell the movers to stop! So, after waiting for over a month for the move, and having to be out of our home in a few days, they have you by the ***** basically. So, I very reluctantly paid the extra $2700. Next came the massive scam. The truck they sent was not large enough to carry all my belongings! They drove away leaving 1/3 of out stuff. Then told me I had to pay for another moving truck!! When I talked to their management, they kept stating you paid for exclusive use of a 26 truck! I said, No, I paid for American Van Lines to move me. I had no idea what size truck I would be need, that was your job to assess. Luckily, I found another mover but had to pay an additional $3900. That moving company (Payless Moving) was great and reputable! So, a warning to others looking at American Van Lines. They are basically cons and money grabbers using up charges and blackmail. My advice, avoid AVL completely if you dont want to be ripped off!!
  • Review fromAlisa S

    Date: 10/26/2024

    5 stars
    This review is only for the pickup crew, as Im very disappointed in the lack of communication and inability to confirm my date and time from American. Crew was outstanding and very careful with the furniture! Couldnt be more pleased with them.
  • Review fromCher E

    Date: 10/24/2024

    5 stars
    ****, ***** and ******* was awesome to work with. They were polite and professional. They did a great job packing my household goods.
  • Review fromDylan K

    Date: 10/02/2024

    5 stars
    The crew was amazing. Unbelievably hard workers. Took great care of our things. Cant commend them enough
  • Review fromTerry J

    Date: 09/19/2024

    5 stars
    They worked hard moving my items off the truck into the house. No issues
  • Review fromNancy G

    Date: 08/24/2024

    5 stars
    I am so grateful for American Van Lines. ***** ****** and ******* packed my house up and delivered it safely to my new place. They were such a joy and took good care with all my belongings. This is a class act! I will definitely call *** again. Thank you all so much!!
  • Review fromJ&K P

    Date: 05/31/2024

    5 stars
    ********** team were very professional, friendly & through! We highly recommend this ****************
  • Review fromRon A

    Date: 05/17/2024

    5 stars
    **** and his crew did an excellent job with our move. they were curtious and professional. They asked about each piece as they loaded and unloaded our items. They took care not to damage the furniture, the walls, or the dorways. i would reccomend them for any moving project.
  • Review fromKyle K

    Date: 05/16/2024

    5 stars
    ******* and his team were absolutely fantastic. They were all very professional and incredibly hard working. I could not recommend them more!
  • Review fromscott j

    Date: 05/06/2024

    5 stars
    ******* with American Van Lines addressed the issues I had in a professional manner and the matter has been resolved. Thank you ****** and AVL...

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