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Business Profile

Property Management

SM1 Property Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SM1 failed to references proof of work after they deduct funds from monthly rental amount. Repairs are usually deducted without prior approval and repairs are usually not completed. I usually have to ask multiple times for proof of completion and invoices, Since December 2023, SM1 Team either had failed to provide documents in a timely manner or they just dont provide anything at all. Invoices are never outline the work that was done, the cost of materials, labor charges, and any other relevant expenses or SM1 is slow to provide such statements in a timely manner which makes it impossible for me to review these invoices carefully to ensure that the charges are reasonable and justified. If I have any concerns about the maintenance or repair work that were being done, I either dont get any response or I receive a delayed response. I have requested by phone, text, or emails on clarification on the nature of the repairs, the costs involved, and why certain actions are being taken prior to release of rental funds but they would deduct funds after the fact and refuse to answer any of my questions. A reputable management company should be able to provide clear and satisfactory answers to my queries.Since January 2023, SM1 has been deducting funds without my approvals and SM1 has not FULLY completed all the Section 8 repairs in a timely manner. I am requesting proper invoices, pictures, and refund for services that they refuse to correct. I am requesting $60.00 for repair of garage door which had a previous warranty, $850,.00 for sump pump that was installed incorrectly and continues to flood basement (please note that I had emailed SM1 Requesting for a full refund or repairs to be corrected but I have not yet received a response), and $195.00 for removing water and repairing malfunctioning pump that was caused by sump pump, and $1,200 for Section 8 repairs that were fully not completed to pass second inspection.

    Customer Answer

    Date: 06/12/2024

    I have not heard from the business in response to my complaint.

SM1 Property Solutions is NOT a BBB Accredited Business.

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