Small Appliance Services
Convenient Appliance Service, Inc.Headquarters
Complaints
This profile includes complaints for Convenient Appliance Service, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My dryer was having issues end of February 2023. Appliance Wearhouse advised me to call *********, the manufacturer. I called ********* and they connected me to the servicing dept, which was Convenient Appliances Service, Inc (CAS). We discussed my warranty, and they made some adjustments to it. My dryer was serviced on 3/10/2023 and Bryce M informed me that my dryer failed the air flow test, he also replaced the thermal fuse and advised me to let my apartment maintenance know that my vents needed to be cleaned out to prevent a potential fire hazard. Bryce's note reported "Unit failed air flow test. Found thermal cutoff blown. Replaced thermal fuse 279816 from truck stock. Tested and unit working properly". This statement is untrue b/c the dryer was still not working when he left. I had maintenance to clear my vents out and even attached a picture of the failed airflow test that Bryce provided me. A week later and my dryer was still not working, and maintenance had assured me that my vent was CLEARED. I called CAS to make another appointment. I made the appt for 4/6/2023. My dryer was never serviced because the company refused to give me an eta and I needed to go to work. On 4/6/23, I spoke to Tanya who stated that the service manager (Ryan) and supervisor (Stephanie) would call me about my complaint, as of today (4/20/23), I have not received a return call. On 4/7/2023 I called an outside appliance service company Mr. Appliance and made an appointment for 4/8/2023. Mike came and looked at the dryer and his note read "During diagnostics, I disassembled the unit and tested components. I did not find a fault with any of the components located on the back of the unit. However, while testing the "Timer" noted it would "bind" a lot and is becoming harder. Also, I wasn't getting a ground out of the timer." I paid for that service and for the timer to be replaced. I paid $412.89 out of pocket, and would like reimbursement from Convenient Appliances Service, Inc.
Business Response
Date: 04/21/2023
CAS found that the thermal fuse on the dryer had blown. The ONLY thing that will cause this failure is poor air flow. When the dryer can't get proper air flow the fuse heats to a point where it breaks the circuit. We explained this in detail to the customer and told her to contact the complex to have vent cleaned. CAS removed and replaced the thermal fuse and the dryer was working when we left. The customer had a service contract for an extended warranty and we did not charge the customer any monies. CAS stands behind our work and we had customer scheduled for a return visit but the customer canceled. CAS in no way would be responsible for the CUSTOMER making the decision to hire outside of his/her service contract. If the customer had an issue with Convenient Appliance Service, he/she should have called their extended warranty company back and find a different servicer "IN NETWORK".
Convenient Appliance Service takes no responsibility in this decision by the customer.
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