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Business Profile

Teeth Whitening

Innovative Smile Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Teeth Whitening.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been waiting to get veeners so I Meet them on instagram and send them a message paid deposit, than had 2 appointments one appointment was shaved my real teeth down , next appointment was put my veeners on than once I left week or 2 later they was falling out, mouth was hurting so bad i couldnt eat nothing and I cant floss my teeth so makes my breath smell so bad , so they told me I have year warranty made me another appointment went down to ********** and no one was there and phone number changed and no longer on my Instagram or social media I cant find them at all. I talk to the building manager and she said Ill have to file a report or have courts to file one because they cant release no information about the person who was renting from them to me but can to a person like yall or the courts so now Im here today with 7 veeners off my health is bad in my mouth and I also went to a different doctor here in ******* and thats the letter I have attached to this complaint , he also told me this guys couldnt be real doctors or when to school to do veeners because they deserve charges felonies and they mess me up for life. Im looking to sue them big time because Im suffering bad and Im so embarrassed to go out the house because how my teeth look. Can you PLEASE HELP ME!!!!. I would like to see these guys in jail and my money back plus more if I can.

    Customer Answer

    Date: 08/21/2024

    There phone number was ************** 

Innovative Smile Design is NOT a BBB Accredited Business.

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