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Business Profile

Wholesale Giftware

CTW Home Collection

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CTW Home Collection's headquarters and its corporate-owned locations. To view all corporate locations, see

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CTW Home Collection has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Caitlyn W

      Date: 12/14/2022

      Caitlyn W

      Date: 12/14/2022

      Committed FRAUD on my personal banking account of nearly $900 and were completely unapologetic. Refused to tell me HOW it happened or allow me to speak to the "book keeper". My entire debit card had to be cancelled and my credit card as well. Over the course of 4 weeks I had 20 customer refunds for items that arrived damaged due to not being wrapped/properly boxed. Upon shipping replacements, I noticed I was being charged for the shipping. I lost so much money from my small business because of this company. BEWARE.

      CTW Home Collection

      Date: 12/30/2022

      Our customers enter the charge cards they want used on their orders. Customers are not charged for shipping on replacements. Shipping charges are entered directly from the manifest and we catch it and take it off immediately if it is a replacement item. This customer has not paid any shipping on a replacement item. Damaged items were replaced at no charge.

      Caitlyn W

      Date: 12/30/2022

      Your customer service department finally admitted to there being an inappropriate charge on my debit card and that they had “no idea why the wrong card was charged”. You can corroborate this with my written communications with them, as well as the fraud investigation completed by USAA. If lying makes you feel better though, that’s fine!

    CTW Home Collection is NOT a BBB Accredited Business.

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