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Business Profile

Health Care

Trillium Health Resource

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Kathryn L

    Date: 11/18/2024

    Kathryn L

    Date: 11/18/2024

    I am waiting for their office to open this morning so that I can HOPEFULLY get a situation resolved semi-satisfactorily. My granddaughter's new *************** case worker had made her (granddaughter's) defiant behavior MUCH WORSE by TAKING SIDES WITH HER (granddaughter) AGAINST US, AND EVEN PLACING ALL BLAME ON HER GRANDFATHER during ************** (when I asked her to join us to TRY to reach a workable agreement).

    Trillium Health Resource

    Date: 12/17/2024

    Trillium takes allegations of inadequate treatment very seriously. We strongly encourage you to file a formal complaint with Trillium. This starts the process for Trillium staff to investigate and follow up on any steps necessary. Please call ************** to speak with our Member and ****************** staff or you can complete a form here: ******************************************************************

  • Ann D

    Date: 07/19/2024

    Ann D

    Date: 07/19/2024

    Setting up transportation requires several phone calls to different numbers, then it still takes an onerous amount of time.Calling customer service as a member or provider often takes you to a dead number, stating that Trillium is "closed" even when it is within business hours. Main number for Trillium is 1-eight77-six00-five472, try it for yourself. Doesn't even include all the affected NC counties in the option list.Trying to help my clients request duplicate health insurance cards is impossible.The website is a dead end for setting up accounts: after giving a verification email, no actual email is sent and the process cannot continue.I'm wondering if 3 people in a strip mall run this MCO behind a ******************* (no offense intended to *******************). I would really like some feedback here on how Trillium is working to remedy this situation.Thanks.

    Trillium Health Resource

    Date: 12/17/2024

    Trillium takes allegations of inadequate care very seriously. We strongly encourage you to file a formal complaint so we can start the investigation process. Please call ************** or complete an online form to start this process: ******************************************************************

Trillium Health Resource is NOT a BBB Accredited Business.

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