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Business Profile

Home Health Care

East Carolina Home Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Health Care.

Complaints

This profile includes complaints for East Carolina Home Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

East Carolina Home Care, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • East Carolina Home Care, Inc.

      323 Clifton St STE 9 Greenville, NC 27858-5053

    • East Carolina Home Care, Inc.

      600 Tiffany Blvd STE D Rocky Mount, NC 27804-1818

    • East Carolina Home Care, Inc.

      1911 S Glenburnie Rd STE B New Bern, NC 28562-5251

    • East Carolina Home Care, Inc.

      2248 N Main St Tarboro, NC 27886-2147

    • East Carolina Home Care, Inc.

      407 S Griffin St STE H Elizabeth City, NC 27909-4693

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid East Carolina Home Care a deposit and was told they would hold check until we stopped using them. Our last visit which was12/29/2024. Thought money would be returned. Since I didnt receive payment, I called 1/31/24. Spoke with ****** said he would get with *** (owner). We still havent gotten our money back. We were private pay. The amount due to us. I keep calling but I am getting the run around. They took the money up front and told us it would be returned. This is a bad way to run a business.

      Business Response

      Date: 03/22/2024

      We are currently suffering from a nationwide cyberattack on our VA billing.  The complainant is being paid her deposit back as quickly as we can within our current situation.  We have explained this fully to the complainant. We offer our apologies for the problem and will continue paying her back as quickly as we can.  We thank the complainant for her patience and her business,

      Customer Answer

      Date: 03/25/2024

       
      Complaint: 21420711

      I am rejecting this response because: We paid that company  up front and told us we would get money back within 30 days it would be in a special account. This was private pay. No insurance was involved. The owner would not call me and talk about payment. I have called him several times. This was not a loan. We are retired and not running a loan company. 

      Sincerely,

      ***********************

    East Carolina Home Care, Inc. is NOT a BBB Accredited Business.

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