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Business Profile

Tech Support

Joras Tech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to buy an iMac from him for $250. Which he advertised on ******** marketplace. When we brought it home we could not use the computer, it was logged in to apple still, and we could not download anything. Could not even personal it. It seemed liked everything we tried, we could not do. We messaged him to tell him that it was still logged in, and he would not respond, even after trying to call him several times. Basically, the computer was a paper weight. I had to bring the computer to someone else and pay to fix it so that it could be used. Now I am out over $300 on a computer that should have only costed $250. I do not recommend anyone deal with this company. They will s**** you over and not think twice about it.

    Business Response

    Date: 09/01/2024

    Hello, this is the 1st time we even heard about n issue with the item. Password was given to butyer at time of purchase along with it being attached to the "Password Hint" option. 
    The buyer never called or came back to our business as you would expect if you had an issue. On any used Item we sell it is always demonstrated for the buyer and always shown that there is no account attached as we wipe clean and do a fresh install on ALL USED DEVICES. We have never heard from this person about this item until now. We always offer a guarantee with all used items. We cannot help if not informed.

Joras Tech is NOT a BBB Accredited Business.

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