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Business Profile

Roofing Contractors

Brooks Quality Roofing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings,I have been looking for years to find someone trustworthy to fix my roof. I finally found someone that I seemed comfortable with, and she recommended ***** Brooks. The real estate person's name is *********************** at EXP Realty. She recommended ***** Brooks quite highly. When the work began, I gave him $3,000. I told him that I will give him the rest after the job was complete. The strange thing is that the person that I initially met in person was quite opposite to the person who I met twice thereafter. The first person that I met was quite personable, and I felt comfortable in hiring him. The second time I met ***** Brooks, it was a different person--he was Anglo while the first person seemed to be more ethnic. This wasn't the deciding factor--the race--just that the first person was personable. Anyway, the repairs seemed to have taken longer than the week that I was told. I paid the ***** Brooks the $3,000, and when the job was finished, he got the remaining $6,000 but asked for $240 more because he said that he had to fix the back porch because of finding rot. I only paid him $140 more. Anyway, I was sent a notice by my security company to cut branches away from my home, so I decided to cut the sole pine tree leaning on my roof and blocking the view to a doorway. When I cut the tree, I noticed that ***** Brooks did not fix my roof. There were holes at the side, a larger hole covered with a brand new roof. I texted ***** Brooks and *********************** pictures of the holes in the roof, and I was sent a check for $200 which I have not cashed. Not only did he try to cover the holes in my roof, he refused to put back the covers of the gutters that I need to prevent all the leaves from the many oak trees around my property. He has not tried to return to remedy the problems. Therefore, I have to live with the infestation of stink bugs and squirrels living using my home as their winter residence. I am planning to contact the State attorney's office.

Brooks Quality Roofing is NOT a BBB Accredited Business.

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