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Business Profile

Tree Services

P & L Palms

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased three palm trees last June. On top of the tree cost, we purchased insurance to protect our investment - $125 per tree. Two of the three tress have grown well and one never blossomed (they were all hurricane cut meaning they only have a sprout sticking out to start). I was concerned and I called the company in February and they came to look at it over the winter. They suggested I add fertilizer which I did. In May I told them that my insurance protection was going to expire in June and the one tree looked worse and I'd like a replacement. They asked me to text them a picture. They looked at it and said it was still alive and to fertilize again - which I did. June arrived and I said that I wanted a replacement or if they really felt it could still blossom I would take I extension on my insurance for a few month to see if what they believed was true - I was trying to be reasonable. They told me it was still alive (without ever coming to see it) and that they wouldn't replace it or extend the insurance policy. They were not nice about it either and I stopped by and tried to plead my case and was shut down. I spent $375 total in insurance for the three tress and everyone but them tells me that the tree is dead. At this point the resolution I would like is for them to give me my money back for the tree and insurance. The insurance policy is on their website and its very vague and allows them to interpret as they see fit. Please help. Thanks. **** *******

P & L Palms is NOT a BBB Accredited Business.

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