Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reject Meinekes response and their assertion that their business practices are above board. The discrepancy between the original estimate and the final invoicealong with notes that appear to have been added after the factraises serious concerns about transparency and accountability. I was not verbally informed of any no-refund policy at the time of service; this was only disclosed when I requested a refund within 24 hours.
  If this policy is standard, it should be clearly communicated before taking a depositnot cited after the fact to avoid addressing legitimate concerns. In reviewing other customer experiences, *** found similar complaints about unclear estimates, poor communication, and questionable service practices. This suggests a broader pattern of behavior, even if specific to this location.
  For a company that claims to operate by Christian values, this experience reflects a disappointing lack of integrity. I stand by my complaint, request that Meineke return my deposit, and urge a review of both their policies and how they are communicatedto ensure all customers are treated fairly and ethically.
  hats when I was informed, for the first time, that the deposit was nonrefundable. This policy was never disclosed verbally, and the estimate I was given initially did not include any such language. After I requested a refund, I noticed they added a note to the client concerns section of the invoice (highlighted in picture), and a second page of the invoice which I never received referenced the nonrefundable policy.Theres no screen to view confirmation during payment. I assumed no changes had been made to the estimate sheet when we were discussing which options I wanted to schedule time for and put a deposit *************** said they couldnt help. I escalated to corporate, who simply said policy is policy. Their only offer was to apply the $1,200 toward suggested brake work.Meineke:-Did not disclose the policy beforehand -Added terms after the fact -Refused a refund, despite no costs incurred -Used high-pressure tactics by shifting timelines and urgency

  Business Response

  Date: 07/15/2025

  To All Involved,
  Meineke has a clearly stated policy that all deposits are non-refundable. This policy is outlined in our signed customer paperwork, and it is verbally communicated to every customer at the time a deposit is taken.
  We do not engage in shifting timeframes or high-pressure tacticsthese claims are simply not consistent with how we operate. The facts are straightforward:
  The customer was presented with an estimate.
  She reviewed, signed, and agreed to it.
  She voluntarily paid a deposit to secure parts necessary for the repair.
  If any additional research or consideration was needed, it should have been completed prior to committing to the work and placing the deposit.
  We stand by the transparency and integrity of our process.

  Business Response

  Date: 07/16/2025

  With all due respect, Im going to stand by my previous statement. This matter has nothing to do with religious practices.
  Our deposit policy has been clearly stated and consistently enforced since this franchise began in 2014 all deposits are non-refundable. This is clearly documented on our service paperwork, which was acknowledged at the time of scheduling.
  While we are empathetic to your situation, the policy applies equally to all customers, and no exceptions can be made.
  Thank you for your understanding.
  

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Has the company addressed the issue of the dispute?

  No, I have not heard anything back.
  
  *If not, why?

  I mentioned it to a worker, but the store was about to close, So I dont think they necessarily heard me.
  
  *Has the company met the agreement they outlined in their response?
  

  Not that im aware of

  
  Regards,
  
  **** ******

  
  

  Business Response

  Date: 11/15/2024

  Thank you for reaching out. Wed like to assist you further but are unable to locate your information in our system. Could you please provide a Repair Order number or any additional details that might help? 

  Customer Answer

  Date: 11/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Here are my records, thanks for getting back to me
  
  Regards, JM
  
  **** ******
  

  Business Response

  Date: 11/22/2024

  Mr. ******,

  
  Thank you for providing the documentation. Unfortunately, we are a separate franchise with no affiliation to the Meineke location in **********, **, which appears to be referenced in the documentation you provided. Our franchise is based in ********

  
  I hope this clarifies the matter.

  Business Response

  Date: 12/13/2024

  I have reviewed this issue, and spoke with the techs and the manager present at the time of this service. At no point is there any step of the service we performed going to involve the steering wheel, no tool would have touched it, the tech had nothing on his person that would have caused that damage. SO we cannot accept responsibility for something we did not cause.

  Godspeed,

  Customer Answer

  Date: 12/13/2024

   I am rejecting this response because:
  Techs had to enter my car in order to move it to a garage, I dont understand how this response makes any sense. I merely sent a request through BBB to understand if there was anything I could do to fix it receive a simple apology since thats something the techs couldnt offer me at the time of service.

  But Godspeed, I guess.