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Business Profile

Air Filters

Purolator Filters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12-13-2022 I purchased an oil filter from ******* **** *****. The next day I put 6 quarts of oil in it and it all leaked out. I work on cars this has never happened before. I assumed it was something I did so I made sure the filter was not loose and I put six more quarts of oil in it and it all leaked out. I finally decided to inspect the filter and sure enough it is absolute trash. a crappy plastic cheap rubber piece was not sealed properly and that is what made $60 or more worth of oil leak out of my vehicle in one day. I contacted puralator before taking the part back to the store and answering service said they were at an event for some hours and that I should call back later. The message didn't give a specific time or any other option for that matter. So I took the part back to the ******** **** ***** store. when I returned home I called puralator customer service again. This time I spoke to an alleged manager and she told me unfortunately because I took it back to ******* **** ***** whatever warranty I had is now voided. The manager claimed that a field service tech Would have come to me and checked out the filter and they May have been able to reimburse me for my oil. I don't think I should be penalized because of their lack of customer service especially after purchasing their worthless product. I did what any customer would do and returned the item. only to find out from Purolator let the warranty is voided. It appears that puralator is all too eager to take no accountability responsibility or even offer my money back for oil. This is egregious and unacceptable to me.

Purolator Filters is NOT a BBB Accredited Business.

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