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Business Profile

Moving Companies

Black's Moving & Storage

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Black's Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black's Moving & Storage has 2 locations, listed below.

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    • Black's Moving & Storage

      1508B Airport Road Hendersonville, NC 28791

    • Black's Moving & Storage

      PO Box 6204 Hendersonville, NC 28793-6204

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Liz I

      Date: 03/01/2024

      On 12/4/2023, I engaged *****'s Moving and Storage for my move, having previously utilized their services with satisfaction. Regrettably, this time proved to be an entirely different and highly disappointing experience. I believe it is imperative to bring the following issues to your attention:1. *************************** arrived smelling of cigarettes, creating an unpleasant and unprofessional atmosphere.* Despite the magnitude of the move, only two men were dispatched, resulting in a miscalculation of the moving truck size and the inability to transport all of my furniture in one trip.2. Inadequate Service and Refusal to Perform Basic Tasks:* The movers refused to assemble my bed, a service that should be standard during a move.* Only after filing a phone complaint during the move with the office did I receive the basic service I initially expected.3. Damaged Items and Unacceptable Excuses:* Two pieces of furniture were damaged during the move, and the explanation provided - "the wind blew it over" - is completely unacceptable and raises serious concerns about accountability.4. Argumentative Behavior and Complaints from Staff:* One worker, who frequently took cigarette breaks, argued about moving a large picture frame, demonstrating a lack of professionalism.* Complaints were openly voiced about the weight of the furniture, a behavior that is unprofessional and inappropriate.5. Inefficiency and Tardiness:* The movers did not leave the new address until 9:30 pm on 12/4/2023, and the remaining furniture was not delivered until 1:30 pm the next day, 12/5/2023, creating unnecessary delays and inconveniences.This experience has been emotionally and physically taxing, and I feel compelled to bring it to peoples attention in the hope that Black's Moving and Storage can be held accountable for their subpar service.

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