We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Umbrellas

Smart Repairs, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Umbrellas.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My SunPro Retractable Awning was installed 8/9/23 by 2 Smart Repairs employees, paid total of $6,848, it has a 10 year warranty, which must be honored by dealer/installer (Smart Repairs). It was damaged on 9/27/24 when a gust of wind activated the wind sensor and deployed it from its housing the full length, 12' x 21'. I called Smart Repairs a few hours later to report the need for repairs and to ask why did it deploy when it was stored in it's housing, message was taken by answering service. I called a total of 3 times over the next few weeks, answering service always took message. I was told someone with the company was picking up messages. I also contacted SunPro in ********* FL who makes the awnings where ***** (Smart Repairs) is one of their dealers. Smart Repairs website has the BBB emblem and claims they are accredited, but now I find that is not true. Another dealer can make repairs for me, but I will have to pay to replace the 2 damaged arm. As a warranty item I should not have to pay, but I cannot get Smart Repairs to return my phone calls. I spoke with a dealer in ** who happened to be teaching a class at the ****** plant in ** on 9/11/24. He told me my awning deploying from a gust of wind should never have happened, that it was installed wrong. To my knowledge, the 2 arms are broken, the front bar has damage but can be used (I have been told), the sunbrella material appears to be OK. Until I can start using it, I don't know if there is further damage. I'm requesting the 2 arms be replaced and the awning work again, as it should.Another phone number to reach ***** with Smart Repairs is ************.

    Business Response

    Date: 01/09/2025

    Spoke with ****** ******** about the hurricane damage to her awning. Ms ******** is reaching out to us to get help ***airing her awning. Her complaint is that ****** is not sending her parts and needed help once parts are received to ***lace broken parts. The complaint  is not against Smart Repairs but against manufacturer not sending her parts. She said her awning went out by itself in the storm and was heavliy damage, has called Sunpro a dozen times and does not get calls back and the one time she did the *** *** hung up. We think we hav her on track that to get her awning up and running would be to purchase the parts she needs and have us do the work.  Hopefully she will get the parts and we can help get her awning back up and running before summer time.

    Customer Answer

    Date: 01/10/2025

     
    I am rejecting this response because:  I have not spoken to Smart Repairs.  No one claiming to be from that company has contacted me.  Further, this response claims I'm in process of dealing with SunPro, to which again is not true, they do not choose to speak with me regarding my awning problems either.  The majority of this response is simply not true, and it sounds like someone from Smart Repairs is trying to place responsibility on ****** who manufactures the awning.  Maybe this Dealer needs to talk with  the manufacturer (******) to find a solution, and stop making up stories.  But, I do hope they want to hear from me first, to find out what actually happened, before making assumptions.

    Business Response

    Date: 01/21/2025

    ** This response was provided verbally to the BBB **

    We stand by our original response. We installed awning about two years ago and have not been back to this customer's house since. Ms. ******** needs to address wind sensor issue with manufacturer.

Smart Repairs, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.