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Business Profile

Coils

Coil Clout
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed 2 orders since there was a sale the first (#******) for $42.92 *** said that he couldn't sell them because he had made a typo in the ad and that he would lose money so I said okay the second order (#******) for $52.01 since I still wanted to take advantage of the sale that one ended ** in pre-ship limbo so it never arrived but *** still took my money on both the orders and I never got my orders fulfilled so I'm out $94.93 and been trying to get my money back. I bought from him before and there were no issues and always received my order but these 2 last orders were a nightmare he emailed me wanting to discuss my orders over the phone but when I called it goes straight to voice mail and it happened 3 times without him calling me back so here we are.

    Customer Answer

    Date: 02/05/2024

    Better Business Bureau:

    As of today it is finally resolved I got my package and my refund for the order that was canceled.

    thanks,

    ****

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