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Business Profile

Deck Builder

Carolina Craftsman

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with ****** ***** of Carolina Craftman on 1/15/25 to tear down an old deck on our house and replace with a new one out of the same wood species - Cedar. I paid him a $15,000.00 deposit using my Citibank credit card the next day, on 1/16/25. ****** had worked on a small job for me last year and did a good job for me so I went into this contract fairly comfortable. We agreed when I paid the deposit that the work would take 2 weeks and would start on 2/3. Everything up until this point seemed great. It has been fairly painful after that. The work did not start on 2/3. Carolina Craftsman struggled with vehicle trouble, sickness, helper vacancies, weather, other jobs, material order issues, and lately administrative issues. We are now 12 weeks into the 2 week job and they have only completed the tear down portion of the project which is listed as a line item on the quote for $1,250.00. The latest drama that had me most concerned is that even though ****** reported that the material had been ordered he will not give me any sort of receipt/documentation to confirm this. The latest reason that he could not provide a receipt was administrative things 7 weeks after start date I filed a dispute with my *********** From that point on ****** has gone quiet. He has not responded to any of my contacts or to the ** company's request for information.

Carolina Craftsman is NOT a BBB Accredited Business.

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