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Business Profile

Hardware and Tools

King Hardware Co, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a Bobcat Tracked Loader machine at 10:55 am, Saturday March 4, 2023 from King Equipment Rental. Scheduled date of return was for Monday March 6, 2023 At 7:30 am. I paid $265.00 for the Bobcat and $65.00 for the trailer. I took the Bobcat home and started to work with it, after about two hours of working with it, the machine stopped working and after inspecting it, I found a broken belt. I called the company number ************* and all it did was ring. No one picked up the phone nor did an answering machine come on. I then went to the rental store, approximately at 1:30 pm and found out they were closed for the rest of the day, including the next day Sunday. On Monday, 3/6/2023 at 7:30 am I went to the store to let them know that the belt on the machine had broken and that I was not able to use the machine over the weekend because of the broken belt and the store being closed and no emergency number. At this point, the employee (****) told me they would send someone out to fix it and for me to bring it back on Tuesday. On Monday evening after work, I tried to get the machine out from where it was, trying to maneuver it and then it became stuck. I went back Tuesday, 3/7/2023 and told them I could not get it out. They then sent someone out to pick it up. I let them know I needed the machine for Saturday and Sunday to complete the work or they could refund me the money because I was not able to use it Saturday and Sunday 3/4/2023 and 3/5/2023 because the machine stopped working within two hours. I was told that I would not get a refund or the machine for another weekend because he said I already had it for three (3) days. The business committed to provide me with functioning equipment and once the belt broke it no longer functioned. They refused to resolve the problem with either a refund or another weekend with the rental. The contract # is C-006344.My purpose in filing this complaint is for help in receiving a refund. Thank you.

    Business Response

    Date: 04/12/2023

    Please see attached Business Response and attachments.

King Hardware Co, Inc is NOT a BBB Accredited Business.

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