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Business Profile

RV Services

Carolina RV Sales and Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Services.

Complaints

This profile includes complaints for Carolina RV Sales and Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carolina RV Sales and Service Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a Class A from them and flew in from ******. I dont know anything about Class A and gave them a list of questions on things to check out. I got an email back from ***** the sales associate with the following questions answered. I asked how was the dashboard air conditioner and was told it works good. I asked about the slide toppers and was told they are good, I asked about the awning and was told it was good. They were honest about the landing gear that it did not work a week before closing. I asked about the unit being water tight and was told to their knowledge it was. I asked about the tires and they said they were 5 yrs old and no signs of issues. I asked about the engine leaks and was told it was dry. i asked about the fridge and was told it works well. All in an email. A week before we were coming out their I heard during their inspection it had some delamination. Upon my findings by a local RV person in my town, the dash air had a leak in the line at the compressor and wasnt blowing cold air at all. I was told the slides were not sealed and the 2 slide toppers were worn out and the seams were coming apart. The 20' awning had a 8" tear in it. The fridge only gets to 52 degrees and the freezer gets to 19 degrees. The ride home was horrific, we got low oil pressure warnings when we were climing hills and we had several marker lights and blinker bulbs not working. We arrived in some rainy weather and the water was pouring in from the top of the slide and we had alot of standing water inside the unit when we woke up. When driving the next day toward home we had a blow out and the front tire was destroyed. We were stuck on the side of the road till we were able to locate a tire, when the tech came out he would not install one tire and wanted to do the other tire as they were dry cracks and was not safe so $2355 dollars later we were on the road. The roadside tech said we need to replace the rear tires asap as they were cracked as well. I called ***** the owner of the dealership and he said he was sorry but he didnt notice any of our issues and didnt know about any leaks or worn out toppers. The inside wall on the drivers side was soft enough that I could push my finger through the wall, I offered to video it to show him, he didnt offer any help or solutions. They had this RV on the lot for 9 months and that should of been a warning, they were good at hiding all these issues.

      Business Response

      Date: 09/19/2023

      The response was provided verbally to BBB:

      The business will not be engaging in any further communications with the consumer

      The business has attempted to privately assist the consumer with the stated issues, and an amicable resolution has not been able to be reached.

    Carolina RV Sales and Service Inc is NOT a BBB Accredited Business.

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