We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Frosty's Appliance Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Deidre S

    Date: 10/30/2024

    **** did a great job; however, when it came time to pay, he took my card and my bill was paid. He failed to mention the extra fee and if that was the case, I could have paid with a check. I called and they did send me a check for the difference. I still need one repair but I will be going somewhere else because the quote they gave me is four times the amount of the part alone! For as many years as this company has been in business, there's a reason why they are not more well-known! Then, **** called me and yelled at me because of my review. He told me to basically watch out because he was going to tell stories about me. I only had one dealing with this company and now, I feel like I need to worry about more issues. After getting off the phone with ****, he contributed to my review and I added the UPDATE. See below. Update: **** called and harassed me about my review. I called and filed with the BBB. Now, it seems I need to call the office. He clearly doesn't recall happenings! Nice and professional, ****! I have plenty of great service providers so thank you! Response from the owner45 minutes ago Warning to all service providers, DO NOT SERVICE ****** *******. As soon as we showed up for the appointment, ****** complained about multiple service providers, a neighbor, and the **** She seems to have a problem with a lot of service providers, just look at her reviews. After we finished the first visit repairing 3 appliances, she provided us with a 5-star review. Then after learning that she paid a credit card fee, she became condescending. We even gave her a full refund of the credit card fee to alleviate any concern of miscommunication. We have been in business since 1981 with a lot of satisfied customers. We only use original manufacturer parts for repairs. She is complaining about the price of a part that we have not installed, and she does not know the details about how to judge the price of the part. There is a reason why she has so many negative reviews.

Frosty's Appliance Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.