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Business Profile

Auto Repairs

Master Tech Auto Mechanics, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4

Average of 4 Customer Reviews

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Review Details

  • Elizabeth C

    Date: 05/07/2025

    Awesome experience. I got suckered into buying a *** lemon and these guys went above and beyond to help me. They could have easily made 1000's of dollars off me but instead only charged me for the diagnostic and told me I should probably get rid of while I still could. Great honest mechanics. I highly recommend these guys for all of your *** needs.

  • Stacey S

    Date: 05/05/2025

    This is a hard one to write. I do NOT give bad reviews. I just don't. I loved this place, the people, and referred so many people here over the years. I'm very sorry that I did. We've taken no less than six German vehicles here. They've grown and gotten busier. Change is NOT always good. Things get missed. People get distracted. Customers get overlooked. I took my GL in for a hard downshift and was told in no uncertain terms what it needed - a transmission service would fix the issue. The "diagnosis" from the tech (which I have a photo of) showed no issues - green all the way. Paid nearly $650 and got the vehicle back - with the exact same hard downshift - NOTED in the tech's notes. I have a photo of that as well. I spoke to April about the issue, that the hard downshift was still present. She said it may need a second $650 transmission service. I asked point blank if anything was wrong with the transmission and was told no, dismissively. I let them know that the hard downshift persisted, so they did have the opportunity to address the issue, but just neglected to do so, telling me point blank that there was nothing wrong with my transmission when I spoke to them about it. What they suggested was a second ineffective transmission service at $650. Again, their technician's notes AFTER the service, which I have a screenshot of, note that the issue was still present after the service, yet I was charged, and offered no reimbursement or fix when I did bring it to their attention, not once, but twice. Needless to say, the hard downshift did not magically repair itself. I asked around for a reputable Mercedes tech and was provided the name of ******************** in **********. I also got quite a few similar stories from people about Master Tech during these conversations. ******************** quickly diagnosed the issue - a solenoid was needed! $1700 for the repair, which of course includes a transmission service. ****** learned. BUYER BEWARE!

  • Andrew T

    Date: 11/09/2023

    I went through tons of bad shops who never could fix my car till a tow truck driver recommended me to Master tech. I had my car taken there. And after a little love the car is running exactly how its supposed to. I take my dads Audi, my girlfriends **** along with my *** any time we need anything from mechanical work to a simple oil change. *** referred friends as well who also were very satisfied with the work. They are a honest, and family ran business who takes care of your every need, and treats you as part of their family every visit. Even going as far to stay in contact and break down the reasons behind every repair. If you are looking for a shop that isnt just there for the money look no further. I honestly couldnt say enough good things. You needs to experience this shop to see how they should ALL work.

  • Collis C

    Date: 07/04/2023

    They have a wonderful staff who work hard to get you in and out in a timely manner. Technicians are top notch and get the job done right. Great communication platform with a text messaging system that gives updates throughout your experience

Master Tech Auto Mechanics, LLC is BBB Accredited.

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