We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Quality Inn-convention Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/16 my daughter and I arrived at the Quality ************* Upon arrival I checked in and we took our belongings to the room, I calmed her down from her panic attack (maybe 5 min) and we removed our belongings and went to the front desk. I spoke to 2 very kind woman that were working the front desk, one named *****.One of the woman called a manager (in front of me).She informed me that I would not be charged, I would be refunded by Expedia (I did not book thru Expedia but since it was a 3rd party, I knew I just needed them to approve it. ***** said I would definitely get refunded and that a manager would be arriving at 6am the next morning and he would call me. I never recd a call. My daughter and I did not feel safe there. There were 2 homeless Looking men in the parking lot, only a few feet from our door. The hotel looks nothing like the online pictures. It is run down and some of the doors have what appear to be bullet dents in them.During Covid my daughter and I had a very bad experience at a hotel and just the looks of this hotel put her in panic mode. Note, the couple in front of me was told the same thing. ***** did offer us a different room but I was not going to do that to my daughter and again it was a safety concern. We left having no other hotel booked and not knowing the area.Since the manager did not call me back, I sent an email (for a paper trail) and he stated they do not offer refunds. I have the emails and a couple pictures.

    Business Response

    Date: 07/29/2024


    Hello 

    BBB Case # ********

    Thank you for contacting ************** & Resorts.

    Quality Inn is not a ************** & Resorts brand hotel.

    Our brands include: AmericInn by Wyndham, ******* by Wyndham, ******** by Wyndham, ******* by ********************* and Resorts by Wyndham, ************************* by *******, *************** by ************************************ by Wyndham, ************** & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, ****** Worldwide by Wyndham, Super 8 by *******, The Trademark Collection by *******, Travelodge by *******, TRYP by Wyndham, ******* by *******, **************, ************* and ******* Hotels and Resorts.

    We hope you will consider ************** & Resorts for your future travel needs.

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked in on Jun 6th as I had a interview for Jun 7th l. On Jun 6th the power went out so after my interview I had some other business in ********* so I checked out however the service was not good. Food was terrible and so the 3rd party that I went through called to get my refund and it was denied. The business stated that would not refund my money due to me leaving for ********* but the fact of the matter their power went out last night when I called to find out why it was being denied they rep stated they have no control over power outage and due to me having business in ********* and when I complained the food was also not good this morning they stated sorry you didn't have a good experience and hung up so when I tried to call back they ended up not answering so I am filling a complaint bc I should be able to get my money back. The power was out for some time and at least should have been accommodated for it. On top of you could not get office from room to call from request and I literally had to have my bf walk to get a iron which was not even in the room we were in 229 so I just would like a refund for Fri to Sun thank you.

Quality Inn-convention Ctr is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.