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Business Profile

Hotels

Sleep Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am disabled ptsd i have proof cancelled hotel reservation due to a trauma attack under ***************************** plese refund me i am on disability nad will be back please dont hold this against me.

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We found fleas in our hotel room along with stained pillow cases, stained lamps, and mold all over the shower. We do not like to complain but the fleas were over the top along with the front desk not allowing a refund was largely inconsiderate. We will be taking this further if the room is not refunded.

    Business Response

    Date: 05/29/2024

    Guest check in date 5/2/2024 and they stay 1st night and 2nd day they complain around 3.49 pm. We check inn her on 5/2/2024 at 4.44pm and she stay 1st night and next day she complain about all above mention in email 

    sorry if she check out on 2nd day by 11am (check out time)  we can refund thats day also we refund her other 2 days we charge only for 1st and 2nd night bcs she don't checkout til (3.49Pm)   

    also we offer different room to but she complaint for nothing  

    thank you 

     

Sleep Inn is NOT a BBB Accredited Business.

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