We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Minyard Plumbing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Rinnai tankless hot water heater on 05/30/2020 for my house which was being newly constructed. I moved into this house around July 2021. All total the new water heater was $977.14 paid by me (see receipt.)I contacted Minyard's Plumbing a few weeks ago, as they were listed as a dealer on ******'s website and near me. I needed to have my tankless heater flushed out as it has been two years since it was installed new. Minyard's had two individuals come today for 3.5 hours to flush the tank. I was charged $597.69 (see receipt attachment.) I called Rinnai directly *************) today and was told that a flushing of the tankless hot water heater should take around an hour but no more than two hours if an issue. When I asked if it should take 3.5 hours with two individuals completing the flushing, I was told that shouldn't happen. I called Minyard's to question the high cost as well as provide the response by ****** (see above), yet they were not willing to come to a resolution. I have paid the full amount to Minyard's but am requesting have partial refund based on the fact the plumber **************) said there were no issues, this is a relatively new unit and ****** said it should not have taken that long to flush out, especially with two people. This cost seems excessive plus I did not know in advance they were sending two individuals and I had to pay for both.

    Business Response

    Date: 09/05/2023

    We sent this customer a reimbursement check for $150.00 as we had agreed.

     

     

    *******************;

Minyard Plumbing, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.