Complaints

This profile includes complaints for Superior Water Filtration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Superior Water Filtration, LLC

  336 Lenoir Rhyne Blvd SE STE 10 Hickory, NC 28602-3878

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  Superior Water Filtration, LLC

  PO Box 9203 Hickory, NC 28603-9203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 7, 2024 Water treatment service provided with agreement that my water would Have acceptable levels of copper, iron and PH balance Paid $482 via check 4008 for a 6-12 month warranty to maintain said levels of water samples March 9,- April 10 made several phone calls to complain that water taste was metallic and ********** Water stains appeared indicating high levels of copper and iron. No response.In April I emailed and received a response. Service man "******" came out to test the water and agreed with the problems listed above.Said the system was not theirs so they were not responsible for my water issues. I asked for a refund or at least a pro-rated refund and the manager, "***" refused and rudely yelled at me saying "the well must have changed". They could not stand behind their service nor were any valid disclaimers offered me when they accepted my payment in full.

  Business Response

  Date: 05/22/2024

  Our company completed ******************** service on February 7 2024. Our technician removed all media/materials in the tank and replaced with new and completed the valve service. As explained by our technician she purchased a house with a old system and needs substantial updateing. It was installed originally 20 years ago and upgraded with a new valve in March of 2014 that wasnt even purchased from my company to a *************************. She has multiple issues with her water and we have explained that all filtration systems are high reduction. She has iron in her well and the system installed will only remove dissolved iron ( a solid matter ) and any ******** post filtration is a gas and there is no equipment installed at her residence to remove this type of iron. She later complained of blue stains which would be due to a low ph source. In her situation we have 1 tank that gives us only 1 cubic foot to provide a media to reduce her problems. Unfortunately she has multiple issues and the system is not meeting her expectations not our services that were provided. Again she is not the original owner and purchased a used system in an older house that has no warranty. I will also say again that mechanically her system is functioning properly and her services we completed properly there just isnt anything there to do an efficient job. We have no issues selling and installing the equipment needed to reach a higher filtration. 

   

  To summerize she has 1 uv light installed due to bacteria being present during a well inspection and has removed 100% of the bacteria and 1 filtration systems sized at 1 cubic foot that is mechanically functioning 100% properly meaning it is able to backwash and rinse the media in the tank with no issue and was replaced correctly at her service. She is not owed a refund she just wants her money back from her service bc she is unhappy with her water source.