We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Pleasure Pools and Spas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Reviews

Customer Review Ratings

2.33

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Tyler V

    Date: 06/14/2025

    We had an absolutely horrible experience working with Pleasure Pools and Spas. When our pool was originally installed the inlet and outlet lines were hooked up backwards and it took weeks for them to come and correct it. Causing us to need $100s in chemicals to clear the water. Also the heater and pump were installed wrong and not in accordance with the manual and I had to move the heater to be able to wire it because the pump blocked the electrical cabinet. The pavers they put down for the pool equipment were completely out of level and looked horrible. I had to redo everything. There are multiple 4 inch deep divots in sand under the liner that catch debris that our vacuum will not clean. Our heater has leaked from the start dropping our water level over an inch per week and they will not come look at it on warranty. We needed service on the heater to start this pool season because it would not run at all and they charged us $375 for the service and were at our house for about 10 minutes. When I called to complain about this invoice the customer service was the worst I have ever experienced. I would not recommend this company to anyone, terrible experience from the moment my check was cashed. Also when I called the phone was answered by a young man who sounded 20ish, I asked for his supervisor and he said he was the supervisor. I then asked for the owner of the company, he said he was the owner. I then said, youre not the owner of the company and he responded with bet? Very sad to see companies ran this way, getting a pool should be exciting, but with Pleasure Pools and Spas its nothing short of miserable.

  • Hidden N

    Date: 10/09/2024

    Great pool and spa company, always ready to help when an issue arises!

  • Cassidy D

    Date: 08/28/2024

    This company not only took over a MONTH to install my liner but they also left 2 HOLES in the corners of my liner. You can see they beat the locks in there by the scuffs on my coping. That coping was just painted and had no scuffs. They proceed to ignore me. They have not returned any calls or texts. They do this for a living. The owner is ******** and has taken advantage of me. I will be filing a complaint and a lawsuit. I wont stop there either. I am going to contact action 9 news. The community needs to know how they do business. They took my money and ran with it! Right now they are in breach of contract by failure to perform.

Pleasure Pools and Spas is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.