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Business Profile

Roofing Contractors

Integrity Roofing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a complaint against Integrity Roofing for poor workmanship during my roof installation on December 16, 2021. I paid $11,547.01 for repairs listed in my mortgage. Integrity Roofing laid shingles on rotten wood, compromising safety. They also nailed a piece of wood to trusses, risking collapse. Despite acknowledging the issues, Integrity Roofing failed to rectify them. They claim a 3-year labor warranty but haven't honored it. Attempts to seek resolution through their insurance were futile as they lack coverage for damages to my roof. Additionally, when an adjuster found another weak spot, I was denied a copy of the report, stating they work for Integrity Roofing. Another contractor discovered brackets not replaced during repairs. Integrity Roofing's lack of accountability and refusal to uphold industry standards have caused financial and emotional distress. I seek your assistance in resolving this matter.Sincerely, *******************************

    Customer Answer

    Date: 02/27/2024

    The 3 year labor warranty they advertise. If you would like me to get a recording of this I can.

    Thank you for your time,

    *******************************

    Business Response

    Date: 02/29/2024

    Tell us why here...Integrity Roofing hates that it has come to this. We were never told or made aware of any issues at the property until October 18, 2023. On October 19, 2023, the owner and the project manager of Integrity Roofing went out to Hunter Whisenants property to inspect everything. They found that ****** had taken down the drywall and insulation to reveal that several trusses were broken. The main area where the trusses were broken was where a ceiling fan was mounted which Hunter had also taken down. From that point we were able to pull up the pictures from before the roof was ever touched and we were able to see that the section of the roof was sagging prior to us ever being on the property and touching Hunters roof. ****** agreed with the owner and the project manager that this was a preexisting issue that ****** was responsible for fixing. ****** went a step further and stated that he had a gentleman from church who was going to come over and help him fix it. We left the property all in agreement and Integrity Roofing closed the account as resolved. The next day October 20, 2023, our insurance agent called us and said that *********************** stepdad *********************** called and wanted Integrity Roofing to pay for the damages. The owner of Integrity Roofing opened a claim. The adjuster went out to the property and deemed it not a covered loss. From that point on Integrity Roofing has been harassed by ****** and *****. ****** was given a 1-year workmanship warranty not a 3 year. This project was completed in 2021. See attached photos of the roof prior to install showing the issues were there. ****** was an out-of-pocket contract, and he chose for us to only replace the roof on the house, detached garage as well as replace the handrails on the deck and paint the deck. He did not want or ask us to complete anything else at his property. Due to this issue being a preexisting issue it is not Integrity Roofings responsibility to fix.

Integrity Roofing, LLC is BBB Accredited.

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