Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hickory Hop is an unethical organization. We had a reservation to go from *********, ** to *****, ** to go to a yoga retreat at Art of Living Oct 4-6, 2024. The facility where we were headed to informed us that due to the damage from Hurricane ******, the roads were closed unless it was emergency travel, and that the facility was canceling our event, and would not be in service that weekend. They gave us a full refund. Hickory Hop however is saying that the facility was lying, that the roads were all clear and open and refusing to refund. The attached picture is from yesterday, 10-9-2024. It clearly says that travel is only for essential vehicles. This is also a link to the ** FEDERAL DOT website, showing the same information- ******************** . Also, after the hurricane, a new pop up went on the Hickory Hop website- that there would be no refunds if travel was to Art of Living. This pop up was placed AFTER the hurricane. We are simply wanting a refund for services we were not able to receive.

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with *******, the owner about unsafe driving on May 2 2024 by driver *******. He did not demonstrate adequate concern over the road rage incident and I had to insist he he hear the details of the event. He claims he called all the passengers in one day and no one complained. This is suspicious as we 9 out of 10 passengers were shaken and talking about it that day. He refused to refund me. I did not use the return trip due to safety concerns.

  Customer Answer

  Date: 06/07/2024

  On Van owned by Hickory Hop **************** From ***************** ************** to ****************** ************** on May 2 , 2024. We on highway US 321 north. Driver was *******. At approximately 2pm eastern. There were 10 passengers.

  Business Response

  Date: 06/26/2024

  We have reviewed the report by ***. As noted in our employee's response on other platforms to this complaint: other passengers on the same shuttle have disagreed with portions of the story presented by this passenger. The driver has been addressed, has had no incidents in their 2+ years with the company, and this is the first complaint on her driving by a passenger. *** wanted the driver fired, which we cannot do on a first incident, much less one where there are conflicting stories between all parties (Eva ***** their acquaintance, other passengers from the shuttle, and the driver). *** also wanted a refund despite the reservation that was made being non-refundable as noted by the terms ***** conditions agreed to during the reservation process. 

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a round-trip itinerary plus a generous tip to take me from *** to ***** and back over the holidays, however, due to the limited departure options from ***** when I was leaving, I had to meet the shuttle in Hickory on 12/29. I requested the difference in fare be allocated as a credit to my account, as is a very reasonable request, but I never heard back on this even though I have followed up several times over the phone and via email. This is not good business and I am not happy with the lack of care and concern. I expect much more from a locally owned and long-running business. I'm really unimpressed and will probably never use them again if they don't do the right thing. I will also share my experience across social media and discourage people from using the shuttle service in the future. It's really not cool.

  Business Response

  Date: 03/02/2023

  We have spoken with **** and this matter has been resolved. She has a $15 credit with us that can be used until December 2023. The tip that she mentions was paid in cash and was not included in her reservation.

  Customer Answer

  Date: 03/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.