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Business Profile

Tree Services

Taylorsville Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Taylorsville Tree Care to take down one tree that had fallen on our house during Hurricane ******. When they took down the tree, they were already in our neighborhood working on other houses and it took them about an hour and a half to do all of their work. We did not receive an estimate before they did their work. We were shocked to receive a bill after the work was completed for over $15,000 for this one tree. They had charged us over three times the going rate for tree removal, and they charged us for 8 hours of work for each piece of equipment and for staff. We sent it to our insurance company, and they were unwilling to pay this amount. We called Taylorsville Tree Care many times to resolve this complaint letting them know that they had charged too much. During one of these conversations, they told my husband that they were charging two to three times their normal rate because of the hurricane. Our insurance has agreed to pay about $6,000 to Taylorsville Tree Care, which is way above what they normally pay, but Taylorsville Tree Care is unwilling to accept this amount. They want us to pay thousands more. The insurance company suggested that we contact the Better Business Bureau before paying this company.

    Business Response

    Date: 02/10/2025

    Good **************** I some how didnt see the letter sent to us until the second notice I received.  This is regarding a complaint filed against us by Ms. ******* *****. In response to her compliant I would like to say that a contract was signed before work was started that gave them an estimate before hand.  In the contract it states that all rates are an 8 hour minimum.  Also the insurance company uses a program called Exactamate to get their prices and on Exactamates own website it states that those prices are not to be used for Emergency rates. I would also like to give an example of a piece of equipment on our contract, the crane that we use is normally $3,500.00 per day for normal work and we charge $6,500.00 for emergencies so that is less than double, not the 3x that Ms ***** is stating in her complaint.  I have to say I was blindsided to receive this letter as I have never heard anything about this per any phone conversations we have had.  Furthermore the ***** were informed before the contract was signed that we would bill the insurance company directly and not charge them personally anything out of pocket, we would work with the insurance company to come to a fair and reasonable payment.

    Thank you for your time reading this.

    ***** *******

Taylorsville Tree Care is NOT a BBB Accredited Business.

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