Complaints

This profile includes complaints for Outdoor Limited's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Outdoor Limited

  638 Alton Pl High Point, NC 27263-2271

• 

  Outdoor Limited

  512 Townsend Ave High Point, NC 27263-2046

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered several different calibers of ammunition from them on 1/4/23. Received the ammo on 1/11/23. The boxes were all thrown in one large shipping box with no packaging and arrived split open with loose rounds all over and smashed boxes. I buy through their dealer site as a dealer to resell the ammo. I emailed on 1/11 was told they would check with shipping.. 1/17 emailed again with no response. Today 1/24 I emailed again and this is the email I got back “I thought I replied to you sorry. Shipping basically said they can’t guarantee that non full case lots don’t get beat up in transit. There isn’t anything they can do to prevent that from happening. I know it’s frustrating but really the best way to make sure it doesn’t happen is case quantities. My apologies.”
  How am I supposed to resell smashed open loose rounds of ammo? I have never had an issue with any other site buying single boxes of ammo.

  Business Response

  Date: 01/25/2023

  Sorry about that.  I will ask your sales rep to reach out.  We can accept a return for a credit.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Limited? I agree. Limited in the manner that they take care of the customer.
  I had ordered a 500 round battle pack from Outdoor Limited and had paid in excess of $420. And, like many other shooters, stored the ammo until I needed it. In May or June of this year I took one box out to the range. I experinced a 14% failure rate in one box of ammo which I find unacceptable. I got in touch with Outdoor Limited who immediately redirected me to the manufacturer...which IS IN TURKEY!!! After going round with different people at O. L., I got in touch with the manufacturer. They responded to me saying they didn't have a distribution channel here in the US. When I went back to O. L., they told me they had done everything they could...which was nothing. Outdoor Limited left me holding the bag. Be careful when purchasing from this company. They will dodge. They will redirect. But they will not stand behind what they sell. Good luck... Be careful.

  Business Response

  Date: 12/14/2022

  Sorry about the issue you experienced.  Please contact customer service at [email protected].  I will tell them to be ready for your message and we will work it out.

• Initial Complaint

  Date:08/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Place an order on7/30/22
  ID: #1672306
  Amount was for $109.30
  Order was for three boxes of ammo,
  Product never received
  I email the company and received no response. I called and left message and received no call back.
  Call and talked to a representative who said they would investigate my order and would call me back the same day, two days later still no return call.
  Called again and was told that a claim needed to be filed against the carrier (fedx). Once the carrier reimbursed Outdoor Limited that they would reimburse me and this could take over three weeks

  Business Response

  Date: 08/18/2022

  Sorry about that.  I checked and we did start the claim.  Your refund should be processed soon.

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year, during the Ammo shortages, I saw that Outdoor Limited had ammo from Federal Premium in stock. I ordered 3 boxes of the Federal Premium 308 Winchester Trophy Copper 165 Grain. Early this summer, I tried to use the ammo to sight in my .308 Tikka. The bolt didn’t close! The ammo didn’t fit! I thought maybe it was a fluke, so I tried some from each box. None of them worked. I contacted Outdoor Limited on July 3rd. On July 5th, they responded by telling me to contact the manufacturer. I tried to contact Federal Premium and they have been dodging all contact. Neither company is helping me resolve this issue. When looking online, I found that there are many other customers at Outdoor Limited having the same issue with defective ammo and no help from Outdoor Limited. I do now believe they are a scam company.

  Business Response

  Date: 08/13/2022

  Sorry about that.  The manufacturer offers a 1 year warranty on the product.  Here is some info to help.  The manufacturer requires us to ask you to contact them directly.  We are not a warranty or repair shop.  Federal is setup to help you directly.

  https://www.federalpremium.com/warranty.html

  Warranty
  FEDERAL – FEDERAL PREMIUM – FUSION – AMERICAN EAGLE LIMITED WARRANTY
  Federal Cartridge Company warrants its ammunition to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended only to the original consumer purchaser. During the warranty period, we will (at our sole option) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase and an assigned Return Goods Authorization number from the factory. The repair, replacement or refund will be without charge except for reasonable shipping, handling and insurance charges.
  If you have a warranty claim, contact our Customer Service Department at 1-800-379-1732. Each warranty return must receive pre-authorization and a return goods authorization number.
  This warranty does not cover products damaged or rendered defective due to accident, misuse, abuse, modification, water damage, neglect, reloading, improper handling or storage, or failure to follow instructions for use.
  ANY WARRANTIES IMPLIED BY LAW SHALL IN NO EVENT EXTEND BEYOND DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. REPAIR OR REPLACEMENT AS PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE PURCHASE OR USE OF THIS PRODUCT, WHETHER BASED UPON CONTRACT, TORT, STATUTE OR OTHERWISE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
  CONTACT US
  Federal
  900 Bob Ehlen Drive
  Anoka MN, 55303
  1-800-379-1732
  www.federalpremium.com

  Customer Answer

  Date: 08/13/2022

   I am rejecting this response because:
  
  
  
  
  Outdoor Limited needs to stand by the products they sell instead of always passing off to manufacturers. As long as they continue to sell items that are known to be defective (as I saw on both ******** and ****** reviews to be true), then they are a scam company.