We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Dr. Ron's Tire & Auto Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $2,300 to fix a ticking noise in my Jeep received my vehicle back and the ticking noise was still there

    Business Response

    Date: 08/05/2024

    ************ dropped of the 2004 Jeep and stated it had a lifter issue and wanted a price on replacing the lifters. A price was given and authorization and deposited occurred. Once the Technician pulled the manifold and removed the engine was completely containment with engine oil & carbon deposit build up. The worst we have ever seen before. ************ was made aware of the interior condition of the engine and was told he may have a bigger issue than just lifter noise. ************ picked up the vehicle and drover it and then returned to ** with a lifter noise. The technician then dropped the engine oil pan and noted that the engine oil pump was no good and that resulted into further damage than initially noted. He was not charged for the second diagnostic time. He was told he would have to pay for the engine oil pump and we would not charge him labor given the situation was more than he could afford to do. After changing the oil pump we warranty all the lifters and installed new camshaft, pushrod, and timing chain at NO CHARGE to ************. So, after we spent an extra $520.00 on parts not to mention the FREE labor of 7 hours we do not feel like any refund is due. We told ************ he should probably consult with whoever sold him this Jeep knowing it had major issues. The invoices are attached for proof of what we changed at no charge.

    Customer Answer

    Date: 08/09/2024

     I am rejecting this response because:

    That is not the way it happened he told me it was a lifter and after he changed them he said to drive the truck about 1500 miles and the ticking should stop we drove it about 15 miles and noise got worse and the check engine light came on and I took the truck back to him and he said the oil pump was too weak and it could not support the new lifters and that I would need to pay for the oil pump an the lifters and labor was under warranty and when I went to pick up  the truck the second time it was ticking even louder and he said he has done all he could and that the truck had 22m miles on it and that he was done with it   

Dr. Ron's Tire & Auto Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.